Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Assistance Vice President, Payroll
In this role, you will be responsible for the HRO Operations. Focus on continuous process improvement and adaptive to change. Develop & manage effective working relationships in the organization and actively collaborate closely with all Clients.
Responsibilities
Be hands on, to ensure delivery per customer expectation along with meeting defined SLA and ensure Customer satisfaction. Noise free operations is a critical result.
Payroll Operations: Oversee end-to-end Global Payroll activities, ensuring compliance with policies and regulations.
Address and resolve complex payroll issues or escalations.
Generate payroll reports for management review and decision-making.
Analyze trends and provide insights to improve payroll operations.
Assess actual performance against standards to resolve whether the team is on target to reach goals and takes corrective actions as vital.
Constantly work to find opportunities to drive value beyond SLA’s and contractual terms – hence be able to drive value share and Transformation opportunities.
Ensure timely resolution of customer / intensified issues along with root cause analysis to avoid reoccurrence.
Should be able to mentor, guide, influence & empower the team to achieve targets. Ensure key people metrics are met.
• Be able to build talent for future growth.
Right hiring and Resource planning along with optimizing the resource utilization by identifying areas of efficiency
Establish relationships and partnerships with internal business partners and customers to drive cross sell of business in existing accounts. Hence has to build/have understanding of digital assets and tools for HRO domain
Be able to proactively identify business and Financial risks, and work out alternatives / mitigants
Qualifications we seek in you!
Minimum Qualifications
Experience in Payroll operations in an outsourced environment of HRO domain and in-depth end to end Global Payroll process knowledge
Transition exposure – should have transitioned large client relationships seamlessly.
Ability to lead & build teams, and influence multiple internal partners
Ability to build client partnerships and work in cross functional teams, especially with Relationship / Sales teams
Ability to work in an ambiguous environment. Has to be a self-starter
Preferred Qualifications/ Skills
Exposure to financial & commercial Business Understanding
Multi-Tasking skills in project delivery and budget
Innovating process and cultural change
Excellent quantitative and analytical skills
Upbeat, confident, outspoken & excellent in communication
Exposure to working with clients in the Hi-Tech industry will be an added advantage
Why join Genpact?
Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
Make an impact – Drive change for global enterprises and solve business challenges that matter
Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
