Job Description
Asset Management Expertise
Location - Bangalore/Chandigarh
Experience - 8+ years
Key Responsibilities:
Asset Management and Lifecycle Operations
• Maintain a complete and accurate inventory of all IT hardware and software assets across the organization.
• Oversee asset lifecycle states, including procurement, assignment, return, reallocation, repair, storage, and disposal.
• Track warranties and end-of-life status for hardware assets and initiate renewal or replacement actions as needed.
• Ensure proper asset tagging, location tracking, and documentation for all equipment.
Freshservice Administration
• Administer and maintain the Freshservice Asset Management module.
• Configure and manage asset types, custom fields, and asset relationships (e.g., user assignments, contracts, vendors).
• Manage integrations between Freshservice and third-party discovery tools (e.g., Intune, Lansweeper) to ensure data accuracy.
• Establish and monitor asset lifecycle workflows and automation rules in Freshservice for onboarding and offboarding.
• Collaborate with the Freshservice administrator to enhance asset-related workflows and reporting.
• Generate and maintain asset-related reports and dashboards in Freshservice to support operational decisions and compliance tracking.
Process and Compliance
• Contribute to the development and enforcement of IT asset policies and procedures.
• Perform regular audits to ensure data integrity and compliance with internal and external policies.
• Support procurement and finance teams with data on hardware utilization, upcoming renewals, and cost planning.
• Participate in ITSM process improvement initiatives related to request fulfillment, change management, and service operations.
Collaboration and Support
• Coordinate closely with the Helpdesk team to ensure accurate asset assignment and tracking during support interactions.
• Liaise with vendors and procurement to align asset management activities with contractual obligations and supply cycles.
• Provide asset data to product managers, system owners, and IT leadership as needed for planning and governance.
Qualifications and Skills:
• Minimum of 2 years of experience in IT support, helpdesk, or asset management roles.
• Hands-on experience with Freshservice or a comparable ITSM platform, specifically in asset and lifecycle management.
• Strong understanding of IT hardware and software asset lifecycles, including procurement and disposal processes.
• Familiarity with discovery tools and system integrations such as Intune, JAMF, or Lansweeper.
• Proficient in Excel and able to generate clear reports and dashboards; Power BI experience is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills in English.
Preferred Qualifications:
• Experience in a global or multi-office IT environment.
• Certification in ITIL, IT Asset Management, or Freshworks ITSM is considered an asset.
Additional Information
At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.
Diversity, equity and inclusion (tietoevry.com)
