Job Summary:
We are looking for an experienced and dynamic Area Service In charge to oversee the daily functioning of our service and care centers. The ideal candidate will be responsible for ensuring smooth service operations, customer satisfaction, and team productivity. This role demands strong leadership, a deep understanding of after-sales service, and a customer-first mindset.
Key Responsibilities:
- Establish and maintain the infrastructure and daily operations of service centers.
- Liaise with store managers and sales teams to align service operations with business objectives.
- Ensure high levels of customer satisfaction and proactively address potential issue escalations.
- Motivate, lead, and manage service and care center teams for optimal performance.
- Take ownership of service deliverables and ensure adherence to defined SLAs.
- Mentor and counsel service engineers to foster skill development and engagement.
- Monitor and control the flow of incoming service calls, ensuring timely on-site support.
- Manage operating costs and expenses of the service and care centers within allocated budgets.
- Maintain adequate manpower levels to address customer needs and service demands efficiently.
- Identify skill gaps and organize training programs for service center personnel.
- Ensure care center staff are aligned to support walk-in customers effectively.
- Regularly assess team performance and implement improvement plans where necessary.
Skills and Competencies:
- Strong territory knowledge and familiarity with the local service ecosystem
- In-depth understanding of device repair operations and related processes
- Knowledge of company products, services, and market landscape
- Proven team management and people leadership skills
- Strong problem-solving and decision-making capabilities
- Exceptional customer focus and conflict resolution skills
- Ability to understand and execute business training needs
Education & Experience:
- Diploma / B.E. / B. Tech in Electronics, Telecommunications, or a related field (preferred)
- 6 – 10 years of experience in After Sales Service or Service Center Management
Preferred Industry Background:
Telecommunications, Consumer Electronics, Mobile Devices, Retail Services,
Job Type: Full-time
Pay: ₹75,000.00 - ₹100,000.00 per month
Benefits:
- Health insurance
- Internet reimbursement
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
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