Area Service Executive

As part of the Service Operations team, you’ll support onboarding and training of service partners to ensure they meet Atomberg’s quality standards. You’ll track daily metrics like turnaround time and first-time resolution, identify performance gaps, and drive timely corrective actions. Analyzing service data—including escalations and repeat visits—you’ll suggest process improvements and maintain dashboards like partner scorecards. You'll also coordinate spare parts logistics to avoid stockouts or excess inventory. The role involves working closely with cross-functional teams like Supply Chain and Tech to implement updates and new repair protocols. Acting as the key link between field partners and central teams, you’ll escalate issues and ensure smooth two-way communication.

➢ Execution Excellence You're a doer. Fast, detail-oriented, and reliable—no task is too small, and no challenge too big. You take pride in finishing what you start, and doing it well.

➢ Data-Driven Thinking You're fluent in Excel/Google Sheets and can quickly identify trends, bottlenecks, or gaps in performance. Data isn't just numbers to you—it tells a story and helps you make better decisions.

➢ Sharp Problem-Solving Skills You approach every challenge with a curious mind. You ask the right questions (like “Why are partners missing SLAs?”), dig deep to find the root cause, and suggest practical solutions that stick.

➢ Ownership Mentality You don’t wait for instructions—you take initiative. If something's broken, your instinct is to fix it. You think like an owner and act with a strong sense of responsibility and urgency

Updated Date

16-08-2025

Job ID

JB1597

Sub Function/POD

Customer Experience

Location

Experience

1 - 4 Years

Employee Type

Permanent