Apprentice - IT

What you’ll do:

Primary function
The primary function of this position is to provide IT support for monitoring, maintenance, and support of web-based applications built on Adobe Experience Manager (AEM) and Java Technologies. The apprentice will work under supervision to troubleshoot basic issues, perform routine updates while gaining hands-on experience in enterprise-level web technologies and support workflows. This role is ideal for recent graduates or early-career professionals with basic programming knowledge and a keen interest in learning Adobe Experience Manager (AEM), Web Technologies and enterprise support practices.
Job Responsibilities

• Assist in monitoring and maintaining AEM/Java-based applications.
• Perform basic troubleshooting of issues under supervision.
• Document recurring issues and resolutions for knowledge base.
• Collaborate with senior support engineers to escalate and resolve technical problems.
• Participate in training sessions and shadow experienced team members
• Identify opportunities for improvement.
• Follow IT Service Management (ITSM) processes: incident management, request management to serve end users and maintain high levels of performance in achieving service level agreements.
• Adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets.

Position Criteria

• Basic understanding of Java/J2EE concepts.
• Familiarity with HTML, CSS, JavaScript and related web technologies.
• Nice to have: Exposure to Adobe Experience Manager (AEM)
• Good communication and willingness to learn.
• Ability to follow structured processes and document work clearly
• Ability to adapt and learn; to support IT environments that may contain various technology.

Qualifications:

Skills:

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we’re helping to solve the world’s most urgent power management challenges and building a more sustainable society for people today and generations to come.
Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.