Company Description
Launched in 1998, this pioneering British-born brand has specialized in creating amazing experiences and
unforgettable memories - from hotels, city breaks, and holidays to theatre, entertainment, and spa
days.
Experts in brightening up online travel, lastminute.com is among the worldwide leaders in the field, helping
hundreds of thousands of customers every year find, and do, "whatever makes them pink".
lastminute.com is the European Travel Tech leader in Dynamic Holiday Packages.
Our mission is to lead the travel industry by leveraging our technology to simplify, personalize, and
enhance customers’ travel experience. Experts in brightening up online travel, we help our customers
find and do “whatever makes them pink”.We continuously invest in talented people who ensure our
offering is closer to the needs of the customers and keep us at the cutting edge of technology evolution.
More than 1,700 employees spread across our offices worldwide develop our own products and
services to power the entire traveler journey for millions of people.
Job Description
Web check-in(WCI) agents support our business partners in completing WCI for
their customers when the automated process fails. Agents will have a queue of
WCI which needs to be processed every day manually.Key responsibilities:
● Identifying customer needs
● Recommending solutions to improve the quality
● Completing the airline check-in in a timely and accurate way
● Tracking the daily work
● Reporting to supervisors
● Forwarding unresolved queries to specialistsTo be successful in this role, agents should have good exploring skills, patience,
attention to fill correct details, conflict resolution and computer literacy who’s
able to earn our clients’ trust.Agents should also be able to help establish our reputation as a company that
offers excellent customer support by giving timely feedback to improve
the quality.Requirements:
· Excellent English knowledge
· Customer service attitude
· Good in exploring web portal options
. Willing to work in different time zone
· Responsible enough to clearly follow the defined process
. Passion for travel industryQualifications : Any Degree
