This role is for one of our clients
Industry: Administrative and Support Services
Seniority level: Associate level
Min Experience: 1 year
Location: Gurgaon
JobType: full-time
We are a fast-growing, mission-driven edtech startup revolutionizing access to higher education for underserved students. If you're passionate about student success and want to be part of a high-impact, global education movement, this role is for you.
About the Role
As an Admissions & Student Success Associate, you will be the student's trusted partner from enrollment to arrival at their university campus. You’ll guide students through the entire admissions and visa process, provide personalized academic counseling, and ensure an exceptional student journey. This is a high-responsibility, relationship-driven role requiring empathy, precision, and ownership.
What You’ll Do
Student Advising & Onboarding
Serve as the primary point of contact for incoming students from admission through onboarding.
Understand student profiles—including academic history, financial background, and career aspirations—to provide tailored counseling.
Educate students and families on available programs, scholarships, partner universities, and future career pathways.
Application & Documentation Support
Guide students through the application process: form submissions, SOP writing, and documentation.
Ensure accurate and timely collection of all academic and identity documents.
Maintain complete, updated student records and dashboards using internal tools and CRMs.
Admissions Management
Collaborate with partner universities to secure offer letters and confirm admissions.
Clearly communicate course details, scholarship terms, and next steps with students.
Assist with admissions formalities, acceptance letters, and fee payments.
Financial Counseling
Counsel students and families on tuition, living costs, travel, and other financial responsibilities.
Address affordability concerns, payment plans, and documentation required for fee disbursal.
Relationship & Expectation Management
Build trust-based, long-term relationships with students.
Maintain transparent, proactive communication to manage expectations and avoid misinformation.
Act as a liaison between students and internal teams (Sales, Visa, Support, Training).
Visa & Pre-Departure Support
Support visa application preparation and ensure all documentation is in place.
Coordinate with embassies, universities, and travel agents as needed.
Prepare students for departure: cultural orientation, travel tips, and accommodation support.
Reporting & Insight Sharing
Track student progress using internal systems.
Submit reports on key milestones, bottlenecks, and engagement patterns.
Share qualitative feedback from students to help optimize the experience and improve internal processes.
Who You Are
A strong communicator who can engage empathetically with students and assertively manage timelines.
A detail-oriented professional who can multitask and handle a high volume of student cases.
A team player who collaborates well with cross-functional teams and maintains accountability.
Qualifications
Bachelor’s degree in any discipline (Education, Business, or Social Sciences preferred).
1–3 years of experience in education counseling, account management, or operations.
Familiarity with university admissions, scholarships, or visa processes is a strong plus.
Excellent written and verbal communication skills.
Proficiency in Google Suite/MS Office; CRM experience preferred.
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