JOB SUMMARY
Key Responsibilities:
- Building and Maintaining Relationships:Establishing strong, long-lasting relationships with clients by understanding their needs and acting as a trusted advisor.
- Account Management:Overseeing all aspects of client accounts, including contract negotiations, service delivery, and issue resolution.
- Client Satisfaction:Ensuring clients are satisfied with the products, services, and support they receive.
- Identifying Growth Opportunities:Spotting opportunities to upsell or cross-sell services to existing clients and generate new business.
- Communication:Acting as the primary point of contact for client communication, relaying client needs to internal teams and providing regular updates.
- Problem Solving:Addressing client issues and complaints promptly and effectively, working to find solutions and prevent future problems.
- Reporting:Preparing reports on account status, sales results, and other key metrics for both internal and external stakeholders.
Skills and Qualifications:
- Communication Skills: Excellent verbal and written communication skills are essential for building relationships and conveying information clearly.
- Sales and Negotiation Skills: Ability to identify opportunities for growth and negotiate contracts to maximize profit.
- Problem-Solving and Analytical Skills: Ability to analyze data, identify issues, and develop effective solutions.
- Organizational Skills: Ability to manage multiple accounts, prioritize tasks, and meet deadlines.
- Technical Skills: Depending on the industry, technical knowledge of products and services may be required.
- CONTACT NO : 9789481838
Job Types: Full-time, Permanent
Benefits:
- Paid sick time
- Paid time off
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person
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