About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We’re the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.
Key Job Responsibilities and Duties:
Pro-active communication with partners in the region by telephone and by internal messaging to assist with the development of Booking.com’s business.
Responsible for a portfolio of partners, the first point of contact, answering questions and following up when needed.
Responsible for maintaining a stable relationship with the accommodation partners (i.e. frequent performance calls and contact to ensure they offer our customers the best availability and competitive pricing) at property level.
Be knowledgeable on Booking.com’s products so that their benefits and usage can be explained to Partners.
Identify opportunities for partners that will help improve Booking.com’s business by using its internal segmentation to prioritise.
Identify new potential partner leads and pass these leads on for further follow up.
Responsible for taking Customer Service escalations which relate to their managed portfolio and solving these in the most efficient manner for the business, partner and customer.
Support the organization of events, such as workshops and webinars, for partners. Also expected to attend and participate in the partner events for their managed portfolio.
Communications with Key Stakeholders:
Accommodation partners
Account Managers
Years of relevant Job Knowledge:
Broad Job Knowledge (1 - 3 years)
Qualifications & Skills:
Solution oriented and results driven
Strong work ethic; self-directed and resourceful
Proactive, flexible and capable of working independently as well as working in a team
Ability to prioritise own workload and efficiently manage their time
Strong and engaging communication skills
Ability to influence partners over the phone to implement suggestions
Eye for accuracy and ability to be analytical
Language: English written and verbal
Hybrid work arrangements - 40% in the office a week
Travel for work for up to 25% of the time
This role does not support relocation nor work visa sponsorship
Benefits & Perks - Global Impact, Personal Relevance:
Booking.com’s Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
Industry leading product discounts - up to €1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
Inclusion at Booking.com:
Inclusion has been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: “At Booking.com, the diversity of our people doesn’t just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It’s a place where you can make your mark and have a real impact in travel and tech.”
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
Let’s go places together: How we Hire
The general recruitment process may entail: a phone discussion with the recruiter and business interviews
This role does not come with relocation assistance.
Booking.com is proud to be an equal opportunity workplace and is an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We strive to move well beyond traditional equal opportunity and work to create an environment that allows everyone to thrive.
