- Act as the primary point of contact for assigned customers, ensuring a seamless onboarding experience
- Engage with customers regularly through virtual meetings, calls, and emails to understand their needs and provide solutions
- Assist students and parents in effectively using NNIIT’s products and services
- Track customer progress, usage patterns, and address concerns proactively
- Ensure high customer retention rates by delivering exceptional support and guidance
- Gather customer feedback and collaborate with internal teams to enhance the product experience
- Identify opportunities for upselling and cross-selling additional services
- Manage and resolve customer issues efficiently to maintain high satisfaction levels
- Maintain accurate records of customer interactions and progress
- Conduct training sessions, webinars, and engagement activities to drive product adoption
Job Types: Full-time, Fresher, Internship
Pay: ₹12,000.00 - ₹15,000.00 per month
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