Location: Kozhikode (Calicut), Kerala, India
Company: HACA.
Key Responsibilities:
- Class Quality Monitoring
Regularly monitor both offline and online classes to ensure quality delivery. Identify and escalate any teaching, interaction, or technical issues.
- S.H.O Monitoring
- Supervise SHOs, track student queries and mentor interactions.
- Ensure timely resolutions and conduct regular training sessions to maintain communication standards and escalation processes.
- Training SHOs
Plan and conduct onboarding and refresher training sessions, including:
o Communication skills
o Issue handling procedures
o Reporting formats and timelines
o Etiquette and professionalism
- Batch & Seat Management
Alert the team when a class nears full capacity and coordinate with Course Coordinators to manage admissions effectively.
- Academic Escalation Point
Act as the first level of escalation for academic-related issues before forwarding to the Academic Lead.
- Coordination with Academic Lead
Collaborate closely to implement academic strategies, review class performance, and support curriculum improvements.
- Feedback Collection & Reporting
Gather feedback from SHOs, mentors, and students. Summarize insights and suggest actionable improvements.
Candidate Requirements:
- Minimum 2 years of experience in academic coordination or a similar role
- A Bachelor’s degree in any discipline
- Strong problem-solving skills and decision-making ability
- Excellent communication and interpersonal skills
- Ability to manage multiple tasks, prioritize, and coordinate with different teams
- Proficiency in using basic digital tools (Google Workspace, Excel, etc.)
Job Types: Full-time, Permanent
Schedule:
- Day shift
Work Location: In person
