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811-CEC Officer-Inbound-Digital Banking Kotak 811-Contact Centre Inbound

Kotak Mahindra Bank
₹1,74,097 - ₹2,20,446 एक वर्ष
उत्तर प्रदेश
पूर्णकालिक
3 सप्ताह पहले

811 Digital – Inbound Officer

Department

Retail Liabilities | Digital Banking


Location

Noida


Number of Positions

Multiple


Position Grade

M1


Job Description

  • Assisting in resolving customer queries.
  • Contacting potential or existing customers to inform them about a product or service using scripts
  • Answering questions about products or the company
  • Asking questions to understand customer requirements and close sales
  • Providing information to customers.
  • Monitoring sales performance.
  • Closing sales deals.
  • Keeping a record of calls and relevant details.
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Make sales or recommendations for products or services that may better suit customer needs
  • Adhere to all company policies and procedures

Requirements


  • Graduate with decent English communication.
  • Candidate should have a pleasing personality and should be presentable.
  • Should be dedicated and display integrity.
  • Willingness to learn with an attitude of continuous improvement.
  • Willing to work in rotating shifts



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