Department: Service Warranty
Location: Major Dhyanchand nagar , Delhi Road
Key Responsibilities:
- Supervise end-to-end warranty claim process for all vehicles and spare parts.
- Check diagnosis reports, videos, photos, and job cards before claim submission.
- Ensure all documents are accurate as per Honda warranty policies.
- Coordinate with Head Technician for correct defect codes and descriptions.
- Maintain record of all submitted, approved, and rejected claims.
- Follow up with Honda for claim approvals or pending cases.
- Train technicians and service staff on correct warranty procedures.
- Monitor parts return processes and ensure timely dispatch of warranty parts.
- Maintain MIS reports of warranty claims for management review.
- Reduce claim rejection rate by improving documentation quality.
- Attend monthly online/offline warranty meetings or trainings by Honda.
Required Skills & Qualifications:
- Minimum 2-3 years’ experience in warranty handling (preferably automobile sector).
- Strong knowledge of Honda warranty policies & DMS/JMD software.
- Good communication and coordination skills.
- Detail-oriented and strong documentation ability.
- Basic knowledge of Excel and report preparation.
- Ability to train and guide junior staff.
Job Types: Full-time, Permanent
Work Location: In person