- understanding of freight forwarding and logistics industry.
- Knowledge of shipping and transportation methods, import/export processes, and industry trends.
- Familiarity with standard operating procedures (SOPs) in the shipping and logistics field.
- Awareness of market trends, pricing dynamics, and competitive intelligence within the freight forwarding industry.
RESPONSIBILITY/ ACCOUNTABILITY STATEMENTS
Customer Engagement and Relationship Management:
- Build and maintain strong customer relationships, serving as the primary point of contact for inquiries related to shipping and logistics services.
- Foster trust and customer loyalty by engaging with key accounts throughout the entire shipment process, providing updates and addressing inquiries.
- Actively convert customer inquiries and leads into confirmed orders, ensuring accuracy and adherence to customer requirements.
- Provide support for customers by addressing their concerns and facilitating smooth order execution.
- Attending events such as exhibition and conferences
Order Execution and Financial Management:
- Monitor the progress of each shipment, proactively addressing any operational issues that may arise.
- Track invoices and payment status, ensuring timely and accurate payment collection.
- Act as a point of contact to resolve any issues related to shipments, customer concerns, and operational challenges.
- Collaborate effectively with internal departments and trade lanes to ensure seamless execution of shipments.
Performance Reporting and Strategy:
- Identify opportunities for process improvement and efficiency within the business development function.
- Stay informed about market trends, competitive intelligence, and customer needs in the freight forwarding industry.
- Develop and implement sales strategies and plans to achieve revenue and growth goals.
Participate in the development of business expansion strategies into new regions or markets.
Job Type: Full-time
Pay: ₹20,000.00 - ₹35,000.00 per month
Work Location: In person