Vice President - Lean Digital Transformation

Ready to shape the future of work?  

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.  

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.   

Inviting applications for the role of Vice President - Lean Digital Transformation  

LDT leader is responsible for leading the business transformation via technology, analytics, and Six Sigma principles for large-scale and global Trust & Safety and Sales & Commercial (which includes content moderation, social media sales & customer support) businesses, work closely with COO, cross-functional teams, and senior leadership at both Genpact and client organizations. He/she is accountable for identifying, coaching and develop talent in LDT (BBs and MBBs), charter agenda that is aimed at value creation for clients via technology infusion, productivity improvement, and business transformation. A Transformation lead ensures smooth delivery on functional & vertical goals for LDT at global level through resource deployment, collaboration and solving for systemic changes. 

He/She will be responsible for leading the LDT charter for customers in Hitech Software space – including but not limited to Social Media, Marketplace, Software tool/service providers etc. 

Responsibilities 

• Align with COO to create and deliver the transformation as well as continuous improvement (CI) agenda. 

• Partner with delivery teams to identify and deliver AI projects aimed at value creation and monetize them through value-share and/or revenue assurance mechanisms. 

• Partner with service line experts to build tangible solutions that are aimed at building long-term capability in Trust & Safety ecosystem. 

• Thorough transformational & continuous improvement initiatives, deliver committed productivity, successfully incubation of new workflows, and improve quality of operations.  

• Orchestrate operational excellence, governance, and transformation rigor to optimize short-term improvement and long-term value creation. 

• Hold self and organization accountable to deliver on Genpact client commitment. 

• Own agreed and prioritized transformation initiatives by collaborating with cross-functional teams – delivery, service line, digital, analytics, and global LDT leadership. 

Specific traits and success competencies for this role include:  

• Growth and results focused techno-functional leader with strong experience in digital transformation, and process excellence in established organizations.  

• The intellectual agility and curiosity needed to bring incisive perspectives and innovative approaches to a discussion. 

• Proven track record of managing delivery, operations, or teams; seasoned leader who thrives on the challenge to innovate and raise the bar continuously. 

• Proven abilities in operating with senior leaders, building strong internal networks, and delivering high impact programs in complex-matrixed environments 

• Decisiveness and comfort in taking risks when working with ambiguity. 

• Digitally savvy with high levels of consultative selling skills. 

Qualifications we seek in you! 

Minimum qualifications: 

• Post Graduation from any of top institutes. 

• Relevant work experience in Trust & Safety domain. 

• Previous senior leadership experience in digital transformation, analytics, solution design, process excellence, or process consulting. 

• Global exposure with consistent track record in delivery strategic projects projects: AI/Gen AI, Automation, and data analytics. 

• Excellent communication and influencing skills. Communicate to senior leaders in effectively to drive resolution & decisions. 

• Demonstrated competency in strategic thinking & leadership with strong abilities in relationship management, flexibility/ adaptability, and accountability to targeted business outcome. 

• Qualifications & demonstrated experience for leading ‘Lean’ projects or application of 6-Sigma methodologies with quantifiable efficiency and quality improvements. 

Preferred Qualifications/Skills: 

• Proven track record of driving transformation in large-scale global operations. 

• Proven track record of driving value for customers through digital transformation in Trust & Safety AND Sales & Commercial Domain. 

Why join Genpact?  

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation  

• Make an impact – Drive change for global enterprises and solve business challenges that matter  

• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities  

• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day  

• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.  

Let’s build tomorrow together.  

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.   
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training