Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- 4 years of experience in an applied research setting, or similar.
- Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.).
- Experience working in the UX Research critical user journeys or user experience measurement.
Preferred qualifications:
- Master's or PhD degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field.
- 3 years of experience working with executive leadership (e.g., Director level and above).
- Experience in research methods, including when and how to apply them during each product phase.
- Ability to ramp up quickly in a technical and complicated product space and ability to navigate ambiguity.
- Excellent collaboration, facilitation, and communication skills.
About the job
At Google, we follow a simple but vital premise: "Focus on the user and all else will follow." User Experience Researchers (UXRs) make this possible.
Google User Experience (UX) is made up of multi-disciplinary teams of UX Designers, Researchers, Writers, Content Strategists, Program Managers, and Engineers: we care deeply about the people who use our products. The UX team plays an integral part in gathering insights about the needs, attitudes, emotions, and behaviors of people who use our products to inspire and inform design. We collaborate closely with each other and with engineering and product management to create industry-leading products that deliver value for the people who use them, and for Google’s businesses.
As a User Experience Researcher (UXR), you’ll help your team of UXers, product managers, and engineers understand user needs. You’ll work with stakeholders across functions and levels and have impact at all stages of product development. You’ll play a critical role in creating useful, usable, and delightful products. You’ll explore user behaviors and motivations by conducting primary research such as field studies, interviews, diary studies, participatory workshops, ethnography, surveys, usability testing, and logs analysis.
The UXR community at Google is unique and will help you do your best work. You’ll have the opportunity to work with and learn from UXRs across Google through regular meetups, mentor programs, and access to internal research tools.
Google TV is redefining the TV experience to make it highly personalized, Google-smart, and content-forward to help users access the world’s media. Through recent launches like Chromecast with Google TV, we bring together the best of Google. Google TV is focused on scaling across the OEM ecosystem; working closely with third-party streaming partners plus many teams across Google (for example: Ads, Play, and YouTube); and building a business on TV platforms, OTT devices, and mobile devices. With millions of active users of our products plus being amidst the quickly evolving media and entertainment industry, there are plenty of opportunities for the team and individuals in it.
Responsibilities
- Lead end-to-end UX Research (including prioritizing, planning, executing, and translating research into insights), spanning everything from high-level, strategic topics to tactical usability testing.
- Triangulate research and convert user insights into measurable product UX improvements and track progress.
- Partner closely with designers, product management, engineering and other cross-functional partners to achieve alignment, shared goals and success.
- Understand and incorporate complex technical and business requirements into research.
- Drive change by effectively communicating research findings through written reports and verbal presentations. Make research findings convincing and actionable for both research experts and non-experts.