Key Responsibilities:
- Troubleshoot and resolve client issues effectively, ensuring first-call resolution whenever possible.
- Provide responsive support via calls, chats, and emails to clients and internal teams.
- Maintain updated knowledge of products, services, and company policies.
- Collaborate with Sales teams to support client retention and satisfaction.
- Ensure accurate documentation and oversee issues until closure.
- Adapt to evolving responsibilities and assist in additional departmental projects when required.
What We Expect You To Have:
- Qualification:
- Higher Secondary (10+2 diploma) with 3 years’ experience in a related field; OR
- Any Graduate degree with 1 year of experience.
- Strong computer literacy: Microsoft Office, Outlook, and internet-based tools.
- Excellent oral and written communication skills (English).
- Ability to multi-task (calls, chats, emails) in a fast-paced environment.
- High attention to detail and professional demeanor with ownership of every interaction.
- Flexibility in working hours (mandatory).
- Team player mindset with collaborative problem-solving skills.
What We Offer:
- Transportation allowance
- Canteen subsidy
- Night shift allowance (as per process)
- Schedule attendance bonus
- Health Insurance coverage
- Tuition reimbursement programs
- Incentive components (campaign-wise)
- Work-life balance initiatives
- Rewards & Recognition opportunities
- Internal movement & career growth via IJP
Job Types: Full-time, Permanent, Fresher
Pay: ₹23,000.00 - ₹40,000.00 per month
Benefits:
- Provident Fund
Application Question(s):
- Are you fluent in English?
- Are you located in Vadodara, Gujarat?
- Are you comfortable to work in rotational shifts and rotational week off (24*7 working environment)?
- Do you have any experience in US Voice Process?
Work Location: In person