Job Information
Date Opened
08/21/2025
Job Type
Full time
Industry
IT Services
City
Bengaluru,Hyderabad
State/Province
karnataka
Country
India
Zip/Postal Code
560001
Job Description
We are looking for a UKG Pro WFM Support Consultant to provide expert functional support for our clients. The ideal candidate will have hands-on experience with UKG Pro Workforce Management (WFM) particularly in time and attendance, scheduling, and forecasting(Knowledge). This role requires strong troubleshooting skills, a customer-focused approach, and the ability to collaborate effectively with both clients and internal teams.
Key Responsibilities:
Strong interpersonal and communication skills, able to liaise non-technical clients and technical team members.
Good client facing skills and able to Act as a subject matter expert (SME) on UKG Pro WFM functionality and configuration in virtual client meetings
Functional Responsibilities (Core Focus):
- Provide day-to-day support for end users across key UKG modules such as timekeeping, scheduling, accruals, and forecasting(knowledge).
- Provide work estimates for system enhancements and be able to translate to system functional requirements / specifications
- Identify and resolve functional issues in collaboration with technical team and/or vendor (UKG) support teams.
- Review, analyze, and resolve configuration issues related to pay rules, work rules, schedule groups, and employee classifications.
- Liaise with clients to gather business requirements and implement system enhancements or changes.
- Participate in unit & regression testing and validation of upgrades, patches, and new feature rollouts.
- Maintain system documentation
Value-Add: Technical Capabilities (Nice to Have):
- Basic troubleshooting of integration issues (e.g., data load failures, file transfers).
- Understanding of how data flows between UKG and external systems such as payroll or HRIS.
- Familiarity with SFTP, APIs, or middleware tools like Dell Boomi.
- Ability to perform data validation using tools such as Excel or basic SQL.
Additional Details
1. Relevant experience of 5-10 years in WFM
2. Functional role wherein one must work on troubleshooting, report design design, configuration etc