Trust & Safety Associate

Skill required: User-Generated Content Moderation - Content Moderation
Designation: Trust & Safety Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
Language - Ability:English(Domestic) - Advanced
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? "Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. " "Identify the spam content to provide genuine search results. Help the victims to remove their explicit videos / Photographs from global sites. Remove the Personal Identifiable information reported by the user from various search results. Addressing ad blocking through improving ad experiences across the web. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner." The team is looking for an intelligent, resourceful, detail-oriented candidate for a legal process support role. The person will be responsible for reviewing content on the internet to make sure it does not violate client policies or legal regulations. A Tier1 Copyright, should possess an understanding of the aspects of copyright law and client policies that apply to their daily workflows, such as the exact boundaries of what is a specific description of an allegedly infringed work. They should be able to identify abuse within takedown requests, counter notifications, General inquiries and Retractions. They should also escalate issues beyond their scope.
What are we looking for? "Excellent comprehension, communication, and (insert language) skills. Strong investigative and analytical skills. Excellent Decision making skills -independent and within sub-groups. Good knowledge of social media, associated technologies and online trends. Can critically assess content strictly against client guidelines. " "Previous content review experience. Previous legal experience/studies or experience with legal processes. The applicant should have exemplary experience providing email assistance. Results & detail oriented. Strong written and verbal communication skills."
Roles and Responsibilities: •"Process and analyze complex legal removal requests efficiently and accurately for international complaints according to client guidelines and procedures. Process and review content that has been flagged for review of potentially sensitive content. Validate, investigate and respond to inquiries of an urgent or sensitive nature within established guidelines. This includes coordinating with client subject matter experts to respond to or support in response to inquiries and/or escalations which may include but not limited to external third parties, Client or Accenture. Resolve and/or escalate takedown requests, counter notification, retraction and General Inquiry tickets in T1 queues and other queues as assigned. Comply with all client published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to. Assigned and accountable for workable solutions and processes within a specific area of responsibility. Demonstrates speed, agility, critical-thinking, and problem-solving skills in their work and an ability to ramp up quickly. Receive feedback and apply learnings quickly in changing environment. Escalates issues and questionable removals to Operations Manager or client Point of Contact as appropriate. Addresses most non-routine issues. Ensures all work is performed in accordance with SLAs and metrics. Attain 96% Quality Score. Responsible for activities assigned by the Operations Manager. Please note this role may require you to work in rotational shifts. "