As a Travel Reservation agent at Kandhari Travels Inc, Canada, you will be point of contact for the customers, responsible for delivering outstanding customer service, providing expert travel advice, and helping our clients create unforgettable travel experiences. Your role will involve (we may be flexible depending upon the experience):
Responsibilities:
- Deliver exceptional customer service by actively listening to clients' travel needs and preferences, offering expert advice, and assisting them in planning and booking their trips and providing post-sales support in person, on phone and email.
- Use your sales skills to promote and sell flight tickets, travel packages, accommodations, insurance and other travel-related services and contributing to the success of the branch. Communicate with suppliers or airlines as needed.
- Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
- Utilize travel agency booking systems (Amadeus) to make reservations, create itineraries, and handle all aspects of the booking process like changes, cancellations and refunds, send invoices, etc.
- Experience with ticket issuance process
- Follow up with accounts to coordinate and complete reconciliation process.
- Assist clients in resolving travel-related issues, such as changes, cancellations, or refunds ensuring a smooth experience.
- Documentation: Must have an eye for detail. Prepare and maintain accurate travel documents including tickets and travel insurance.
- Administration/Office work: Create marketing material for social media and other platforms. Perform general office duties as needed.
Qualifications & Experience:
- Previous experience in travel industry (atleast 3-5 years) in air ticketing, reservations
- Good to have experience in creating & selling tour packages, destination expertise, hotel booking, etc. Or must have excitement to learn and grow in these domains.
- Experience using a GDS system, Amadeus
- Strong sales and customer service skills with a passion for exceeding customer expectations and an eye for detail
- Fluent in English with excellent oral and written communication skills. Hindi and/or Punjabi is must have
- Ability to plan, organize and prioritize work in a fast-paced environment; must be able to multi-task efficiently and accurately; strong attention to detail; Ability to work well under pressure while maintaining quality.
- Proficient in Microsoft office and/or google suite.
If you are a flexible and an experienced professional with a passion for travel and a commitment to delivering exceptional customer service, we encourage you to apply for the Travel Consultant position at Kandhari Travels Inc. Join us in helping our clients create unforgettable travel experiences.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities or qualifications. The employer reserves the right to modify or change the duties or essential functions of this job at any time.
Job Type: Full-time
Pay: ₹30,000.00 - ₹75,000.00 per month
Benefits:
- Paid time off
Schedule:
- Night shift
- Weekend availability