DESCRIPTION
Over the past 20 years, Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. NOC (Network Operation Center) is the central command and control center for ‘Transportation Execution’ across the Amazon's transportation network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time. Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon’s ability to serve its customers on time.
Within NOC’s umbrella, resides a specific arm which manages Inbound scheduling, MFI (Missing from inbound), 3P pickups, Vendor returns and invoice scanning operations across India (IN), AMET (South Africa, UAE, KSA, EGY and Turkey), Australia (AU), Japan (JP), Singapore (SG), Brazil (BR) and Mexico (MX).
Purview of a Transportation Specialist
A Transportation Specialist inbound at NOC facilitates flow of information between different stakeholders (Vendors/Sellers/Inbound Supply chain/category managers/Fulfillment centers) and resolves any potential issues that impacts vendor/seller experience and business continuity. Transportation Specialist at NOC works on Inbound operations which deals with appointment scheduling at Fulfillment centers requested by Vendors/sellers/carriers, ensuring that the truck reaches the FC for shipment delivery from vendors/sellers as per schedule. Transportation specialist on Inbound addresses any potential issues occurring during the lifecycle of freight placement and freight unloading at FCs.
A Transportation Specialist provides timely resolution to the issue hand in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive vendor/seller Experience without compromising on time. The candidate should have a basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Transportation Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
Key job responsibilities
A Transportation Representative at NOC facilitates flow of information between different stakeholders (Warehouses/Category teams/Carriers) and resolves any potential issues that impact customer experience and business continuity. Transportation Representative at NOC works across Inbound operations.
Inbound Operations deals with Vendor/Carrier/FC relationship, to plan the freight for delivery in warehouses as per given appointment time. Transportation Representative on Inbound addresses any potential issues occurring during the lifecycle of forecasting to actual delivery of the appointment.
Key job responsibilities
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and verbal form.
About the team
NOC Inbound Team manages and owns the end to end execution of vendor’s/seller’s shipment inbounding process. This includes Appointment scheduling & prioritization, Appt sidelining and rescue, Appt modification etc and other related process/tasks across IN and ECCF countries.
BASIC QUALIFICATIONS
Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers Good comprehension skills – ability to clearly understand and state the issues customers present. Ability to concentrate – follow customers issues without distraction to resolution. Work successfully in a team environment as well as independently. Familiarity with Windows, Microsoft Outlook, Microsoft Word, internet browser and Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications
PREFERRED QUALIFICATIONS
Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in English language. Ability to communicate correctly and clearly with all customers. Good comprehension skills.
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