As a Transactions Specialist II within JPMorganChase, you will play a crucial role in processing and servicing transactions, ensuring smooth operations for all customer accounts. Your responsibilities include handling document transactions, which may involve moderately complex tasks within a structured and supervised environment. You will be tasked with extracting checks and remittances from envelopes, inputting data into systems, and maintaining the highest standards of production and accuracy. Your critical thinking and problem-solving skills are essential for success in this role.
Job responsibilities
- Process and clear transactions, adhering to established routines and procedures, ensuring accuracy and timeliness.
- Handle customer inquiries and requests related to account balances and transactions, providing a positive customer experience at all touchpoints
- Escalate non-routine issues to senior team members, applying common sense and experience of similar situations to identify potential solutions.
- Contribute to innovation efforts by applying knowledge of artificial intelligence and automation to optimize transaction processes.
- Maintain up-to-date knowledge of market products and industry regulations, using this knowledge to ensure compliance in all transaction activities.
- Baseline knowledge of transaction management processes, including processing, clearing, servicing, researching, and settling transactions.
- Demonstrated ability to handle customer inquiries and requests, with a focus on providing a positive customer experience.
- Experience with escalating non-routine issues, applying common sense and experience of similar situations to identify potential solutions.
- Developing proficiency in artificial intelligence and automation, with experience applying these technologies to optimize transaction processes.
- Familiarity with market products and industry regulations, with the ability to apply this knowledge to ensure compliance in transaction activities.
- High school diploma or GED required.
- Physical requirements: sitting up to 95% of the time, standing up to 10% of the time, lifting up to 5% of the time and up to 50 pounds, walking up to 10% of the time.
- Familiarity or developing knowledge of automation and process optimization tools or technologies.
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.