Job profile: CRM helpdesk.
We need people only from TPA Insurance Companies who has worked as a CRM helpdesk.(compulsory)
Job Description
CRM implants for claim support at client location
Resolve customer queries on policy coverage and health claim processes
Facilitate to drive claims app for submission and tracking of claims by employees
Respond to employee calls and emails as a direct SPOC allocated to specific corporates
Collect and dispatch claim documents as per corporate requirement
Coordinate with internal claims units at IL to ensure seamless cashless and priority processing.
Stay up-to-date with health insurance regulations and policies to ensure accurate information and adherence to industry standards.
Maintain the confidentiality of sensitive data and adhere to data protection guidelines.
Candidate have to travel twice in a week from 1 branch to another to solve customer queries.
Good English communication is compulsory
Strong communication skills in English (mandatory)
In-depth knowledge of health insurance claim processes.
Customer-focused with a problem-solving mindset.
Willingness to travel locally as per job needs.
Contact
Company: ICICI Lombard.
Experience :
1-2 years of experience in Health Insurance Industry.
Qualification: Graduation.
Salary: ₹20k to ₹25k CTC.
Location: Mumbai
Send resume on this whatsapp number: 9321505177 or email us at saddukazi@gmail.com
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Yearly bonus
Experience:
- TPA health insurance: 1 year (Required)
Work Location: In person