As a Team Lead – Operations, you’ll lead a team of 15–25 Credit Advisors focused on
engaging with subscribed users, identifying repayment opportunities, and cross-selling tailored financial solutions. Your team will drive the entire performance from converting leads to maximizing repayments, while ensuring a seamless user experience.
This role blends sales ownership, operational execution, and performance analytics —
ideal for someone who thrives in fast-paced, high-accountability environments.
Key Responsibilities
Team Leadership: Lead a sales-oriented team of credit advisors. Drive motivation,
performance, and coaching for daily, weekly, and monthly sales targets.
Sales Execution: Oversee pitch quality, objection handling, conversion strategies, and
upselling/cross-selling of credit repayment tools and products.
Revenue Strategy: Own the revenue funnel, improve efficiency, and reduce drop-offs
through real-time action.
User Engagement: Strategize outreach efforts to maximize touchpoints and
conversions from our subscribed user base. Design scripts and selling frameworks with
the team.
Data & Metrics: Track sales metrics such as contact-to-conversion ratio, revenue per
agent, AHT, talk time, and team productivity. Share daily reports and insights with
leadership.
Collaboration: Work closely with Product, Finance, and Growth teams to align on sales
campaigns, resolve tech blockers, and implement real-time changes.
Compliance & Process Adherence: Ensure adherence to process SLAs, customer
communication guidelines, and data handling best practices.
Performance Reviews: Conduct weekly reviews with the team, flag low performers, and
implement incentive strategies to boost momentum.
What We’re Looking For
1–4 years of team handling experience in inside sales, fintech
Strong experience leading sales/target-driven teams
Excellent in pitching, objection handling, and user communication
Proficient in Excel and reporting tools; data-first mindset
High ownership, ability to operate under pressure, and hunger to deliver results.
Prior experience in BFSI or fintech sales is preferred
B.Tech or MBA preferred
Job Type: Full-time
Pay: ₹350,000.00 - ₹700,000.00 per year
Application Question(s):
- Are you proficient in MS Excel?
- Do you have at least 2 years of relevant experience in sales?
- Do you have experience handling a team for at least 1 year?
- Are you fluent in Hindi (speaking and understanding)?
- What is your current notice period?
- Is the candidate a BTECH graduate?
- Is the candidate graduated from tier 1 or tier 2 college?
- Candidate has scored a minimum of 60–70% throughout (10th, 12th, and B.Tech)?
Work Location: In person
Speak with the employer
+91 9971950133