Duties & Responsibilities
- Monitor and manage all client pseudo's queues to ensure timely and accurate processing of
- tasks.
- Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and
- compliance with airline policies and procedures.
- Handle the re-issuance of airline tickets as per client requests and airline regulations,
- ensuring minimal disruption to travel plans.
- Calculate fees for voluntary changes/cancellation charges for all fare types using manual
- entries and rapid reprice.
- Queue Management and Deposit Queue Management
- Communicate with clients to address queries and errors reported via email promptly and
- professionally, providing efficient resolutions.
- Collaborate with internal teams to resolve any operational issues and ensure smooth
- workflow.
- Maintain detailed records and documentation related to operations tasks for reference and
- auditing purposes.
Required Skills
- A good grasp on English, with excellent communication skills.
- Proficiency in using Galileo Global Distribution Systems (GDS) and experience with
- International (UK) airline ticketing systems.
- Should be skilled in various fare types – Agency Consolidated & Private Fares, Corporate
- fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35
- Fares, Cluster fares, Concessionary tickets.
- Knowledge of airline ticketing procedures and regulations is a plus.
- Should be an effective team contributor with good interpersonal skills.
- Analytical approach to work and attention to detail and accuracy.
Additional/Preferred Skills
Air fare ticketing Background.
Educational Qualifications Required
Graduate or Degree holder in any field preferably:
Bachelor of Commerce
Bachelor of Travel and Tourism Management
Bachelor of Arts
Bachelor of Business Administration