Key Responsibilities
- Outbound Calls: Contact potential and existing customers to introduce products or services, build rapport, and generate interest or sales.
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- Inbound Calls: Address customer questions, concerns, and complaints, resolving issues in a professional manner.
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- Lead Generation: Identify and qualify potential customers, often passing high-quality leads to sales or field teams.
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- Customer Interaction Management: Maintain accurate records of all calls and customer interactions using a CRM system.
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- Sales & Support: Provide information on products and services, persuade customers to make purchases, and offer support to existing clients.
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- Reporting: Document call details and progress, providing reports to management on sales status and market trends.
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Essential Skills & Qualifications
- Communication: Excellent verbal communication, active listening, and persuasive speaking skills are crucial for engaging customers and closing deals.
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- Persuasion & Negotiation: The ability to influence customer decisions, handle objections, and negotiate effectively to achieve desired outcomes.
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- Customer Focus: Patience, empathy, and a proactive approach to understanding and fulfilling customer needs.
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- Technical Proficiency: Familiarity with CRM software and basic computer skills for data entry and managing customer records.
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- Adaptability: The capacity to switch communication styles, adjust to different situations, and handle challenging interactions with professionalism.
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- Education: A high school diploma or equivalent is typically the minimum requirement, with a bachelor's degree or specific sales training being a plus.
Job Types: Full-time, Fresher
Pay: ₹10,000.00 - ₹18,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
- Paid time off
Work Location: In person