To connect with potential and existing clients over the phone, explain clinic services, fix appointments, follow up, and ensure a high level of customer satisfaction and conversion.
Key Responsibilities:
- Client Calling & Engagement
- Make outbound calls to leads and inquiries received via online/offline channels.
- Explain clinic services, packages, and benefits clearly and persuasively.
- Answer queries and provide accurate information about treatments.
- Appointment Handling
- Fix appointments for walk-ins, online consultations, or follow-ups.
- Coordinate with clinic counselors and assistants for schedule management.
- Send reminders and confirmation messages to reduce no-shows.
- Follow-Up
- Call back on missed leads or incomplete inquiries.
- Follow up with clients who visited but didn’t enroll for services.
- Maintain a proper call follow-up schedule for interested leads.
- Client Relationship Management
- Maintain friendly and professional communication with all clients.
- Handle basic complaints and route concerns to the right team.
- Build rapport to improve client retention and trust.
- Data Management
- Maintain detailed call logs, follow-up records, and client information in CRM or Excel sheets.
- Ensure proper documentation of all leads and their statuses.
- Sales & Conversion Support
- Promote special offers or seasonal campaigns during calls.
- Encourage potential clients to take trial sessions or visit the clinic.
- Support the sales team in lead nurturing and conversion.
- Daily Reporting
- Share daily updates on calls made, appointments booked, and conversions.
- Highlight hot leads and immediate attention cases to the manager.
Skills Required:
- Excellent spoken Hindi , English ,Konkani/Marathi
- Good convincing and communication skills.
- Basic knowledge of Excel, WhatsApp, and Instaram chat
- Patient, polite, and result-oriented attitude.
Job Type: Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Morning shift
Supplemental Pay:
- Performance bonus
Experience:
- Telecommunication: 1 year (Required)
Work Location: In person