_ Working Days: Monday to Saturday (08:30 AM to 05:30 PM, 8 hours 30 min/day)_
_ Lunch time: 01:00 PM to 01:30 PM (half hours/day)_
Customer Service / Sales Support Responsibilities
Key Responsibilities
- Daily Outbound Calls
- Make a minimum of [e.g., 50–100] calls per day to technicians, dealers, or customers.
- Follow the call target assigned by the reporting manager.
- Order & Inquiry Handling
- Take orders from dealers or customers over the phone.
- Log all order details accurately and forward them to the relevant department (Sales, Dispatch, etc.).
- Product Feedback Collection
- Call technicians/customers to gather feedback on JASTRA products.
- Record genuine responses and share summaries with the accounts or quality team.
- Promotion of Schemes & Incentives
- Share details of ongoing dealer/technician schemes during calls.
- Motivate technicians to promote or buy JASTRA products.
- Follow-Up Calls
- Remind dealers about pending payments or deliveries.
- Follow up on earlier conversations, service issues, or promised responses.
- Maintain Call Records
- Enter every call detail (date, time, person spoken to, discussion summary) in the Daily Calling Sheet or CRM.
- Mark follow-up dates if applicable.
- Lead Generation & Transfer
- Identify and note any new potential customers or dealer leads.
- Pass qualified leads to the sales team for conversion.
- Customer Support & Complaint Handling
- Listen to customer issues and provide first-level support.
- Escalate unresolved complaints to the appropriate department.
Working Rules
- Minimum Call Requirement:
- Minimum 50–100 effective calls per day must be completed.
- Calls should be tracked in a shared sheet or CRM.
- Professionalism:
- Maintain polite, respectful, and clear communication on every call.
- No personal or unrelated discussions during working hours.
- Accuracy in Reporting:
- Call records must be updated daily before end of shift.
- Any issues or irregularities must be reported to the supervisor immediately.
- Confidentiality:
- Do not share internal data, prices, or customer contact details with anyone outside the company.
- Phone & Headset Usage:
- Company devices (if provided) must be used only for official communication.
- Personal calls during work hours should be limited and only during breaks.
- Performance Review:
- Monthly performance will be reviewed based on:
- Number of calls made
- Quality of communication
- Accuracy of reporting
- Feedback from customers/dealers
Ø Toll-Free Line Handling
o Answering general customer queries.
o Redirecting calls to appropriate departments.
Ø New Leads (if part of toll-free or order calls)
o Capturing potential customer interest.
o Passing leads to the sales or marketing team.
o Maintaining records of communication.
Ø Daily Technician Calling – Objective
o Collect product feedback from field technicians.
o Promote current schemes, discounts, or offers.
o Motivate technicians to suggest/push JASTRA products to customers.
o Build relationships and loyalty.
Notice Period
In the event of resignation, a 15-day notice is mandatory. Failure to serve the notice period will result in forfeiture of any pending incentives and salary.
Leave Policy
_ Paid Leave: One paid leave per month (can be carried forward)._
_ Excess Leave: More than 3 leaves (including paid leave) in a month will result in salary being calculated_
only for actual working days.
_ Weather Absences: Days missed/late (more than 30min) due to weather conditions will be marked as _
absent/half day.
_ Festival Holidays: _
1 day for Raksha Bandhan
1 day for Holi
2 days for Diwali.
Incentives & Growth Opportunities
New Dealer Incentive:
- ₹1,000/- will be awarded if a new dealer created by you completes sales of ₹3,00,000/-.
(One-time incentive per dealer)
We look forward to your valuable contribution and wish you success in your role.
Warm regards,
Authorized Signatory
JASTRA PRODUCTS
Job Type: फ़ुल-टाइम
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person