The Tele Calling Operator is responsible for making outbound calls to potential and existing customers, or receiving inbound calls, to provide information about products and services, generate sales leads, or address customer inquiries. This role requires excellent communication skills, a friendly and persuasive demeanor, and the ability to handle a high volume of calls efficiently.
Key Responsibilities:
- Make Outbound Calls: Initiate calls to a list of prospective clients or customers to introduce products, services, or promotional offers.
- Handle Inbound Calls: Answer incoming calls from customers to address their queries, resolve issues, or provide information.
- Product Knowledge: Maintain a deep understanding of the company's products, services, and pricing to effectively communicate their value to customers.
- Customer Relationship Management: Build and maintain positive relationships with customers, ensuring their needs are met and their experience is positive.
- Sales and Lead Generation: Identify sales opportunities, generate leads for the sales team, and, in some cases, close sales directly over the phone.
- Data Entry and Reporting: Accurately record customer information, call details, and outcomes in a CRM or database system. Prepare daily or weekly reports on call activity and performance.
- Problem Resolution: Listen to customer complaints or issues and provide appropriate solutions or escalate them to the relevant department.
- Adherence to Scripts: Follow call scripts and company guidelines to ensure consistent messaging and quality service.
- Performance Metrics: Meet or exceed daily and weekly targets for call volume, talk time, and conversion rates.
Required Skills and Qualifications:
- Education: High school diploma or equivalent; a bachelor's degree is a plus.
- Experience: Previous experience in a call center, customer service, or telemarketing role is preferred.
- Communication Skills: Excellent verbal communication skills with a clear and professional speaking voice.
- Interpersonal Skills: Strong ability to build rapport and handle difficult conversations with tact and empathy.
- Active Listening: Must be an attentive listener to understand customer needs and concerns.
- Technical Proficiency: Basic computer skills and familiarity with CRM software and telephone systems.
- Problem-Solving: Ability to think on your feet and provide quick, effective solutions.
- Persistence: A resilient and persistent attitude, with the ability to handle rejection.
- Time Management: Strong organizational skills and the ability to manage time effectively to meet targets.
Working Conditions:
- This is typically a full-time position in an office or call center environment.
- May require working in shifts, including evenings or weekends, depending on the business needs.
- The role involves prolonged periods of sitting and talking on the phone.
Mail your CV to hr.fugen@gmail.com
Job Type: Full-time
Pay: ₹8,000.00 - ₹15,000.00 per month
Language:
- Hindi (Required)
- English (Required)
Work Location: In person