Only Male Candidate
Location - Hosur
Job Responsibilities:
- Inbound & Outbound Calls:
- Handle incoming calls from patients or clients, answering queries related to diagnostic tests and services.
- Make outbound calls to prospective patients for appointment bookings, follow-ups, and reminders.
- Appointment Scheduling:
- Schedule appointments for diagnostic tests, ensuring timely and accurate coordination.
- Send appointment reminders via calls or messages to patients.
- Customer Support:
- Provide accurate information about diagnostic tests, procedures, pricing, and preparation requirements.
- Address customer concerns and complaints with professionalism and empathy.
- Service Promotion:
- Inform clients about new or ongoing promotions, offers, and special services.
- Educate customers on the importance of regular health check-ups and the services offered by the diagnostic center.
- Record Management:
- Update patient details and appointment information in the CRM or database.
- Ensure that all calls, messages, and emails are logged and followed up as required.
- Follow-up:
- Conduct follow-up calls to check if patients are satisfied with the services or to remind them of upcoming appointments.
- Gather feedback from patients to help improve the center’s services.
- Coordination:
- Coordinate with the medical staff or lab technicians for scheduling tests and reports.
- Ensure smooth communication between the telecalling team and other departments.
- Reporting:
- Maintain daily, weekly, and monthly reports related to call volumes, conversions, and customer feedback.
- Report any technical issues or customer complaints to the manager for resolution.
Job Type: Full-time
Benefits:
- Paid sick time
- Provident Fund
Work Location: In person