Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Commercial and Investment Bank's Markets Tech Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provide end-to-end application or infrastructure service delivery to enable successful business operations of the firm
- Support the day-to-day maintenance of the firm’s systems to ensure operational stability and availability
- Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
- Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience in programming language - Python
- Strong Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud
- Strong Exposure to observability and monitoring tools and techniques Strong understanding with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications, capabilities, and skills
- Knowledge of one or more general purpose programming languages or automation scripting
- Experience in Linux and Networking Language
- Experience in any Relational Database
- Experience supporting Fixed Income traders and risk management applications