Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
Technology Consultant-ITD
Chennai
The Technology Consultant is a technical resource for Rockwell Automation technology and products within their area(s) of expertise, Experience establishing communication and engagement with prospects capability and benefits of portfolio to customers. Deliver proof of concept, after sales support, and is a trusted advisor to the sales organisation and channel. They are responsible for technical support in pre-sales activities for a specific range of products within a defined geography. The technology consultant will be the technical product expert within the sales organisation for customer pursuits. The Technology Consultant will expand Distributor Specialist capability in areas lacking coverage., the Technology Consultant will support commercial marketing activities, interface with Product Teams. Assist to FQL for product and quality issues resolution, provide post sales troubleshooting when needed, and act as a local interface with Tech Support.
You will report to the Team Lead – Technology Consultant and have a schedule working in Chennai, India. The position is hybrid, with a travel component for on-site customer pre-sales and commissioning.
Your Responsibilities:
- Be the technical product expert and focal point in the Southern India APR for the Motion, advanced motion, Safety, Sensing and Industrial Control, Low Voltage and Medium Voltage Drives, Micro Controller PLCs, Remote I/O product range
- Facilitate and provide product-based training to the sales team & channel.
- Co-operate with the sales team in promoting the product range to all customers with presentations, demonstrations, proof of concepts, performance tests and similar activities.
- Present proposals.
- Define and explain product differentiators and values versus competition.
- Analyse products, have knowledge of competitor's strategy, further define competitive differentiators.
- Participate in trade shows, seminars and similar marketing activities, offering demonstrations and product expertise with customers where needed
- Support market access (Distributor & Systems Integrators) to ensure their capability in explaining the value and demonstration of RA product or technologies
- Assist Business Lead in launch of new products to the sales team and channel.
- Update customers on new products and technology as related to customer's industry and application needs as a resource to the named account team.
- Provide product gap and development feedback to appropriate department.
- Share insights with peers.
- Communicate with Tech Support on post sales product issues.
The Essentials - You Will Have:
- Bachelor's degree in an engineering/technical related field or equivalent.
- 4 to 7 years experience in technical consulting of automation products
- Solution and application expertise into Kinematics, Machine safety solutions, Micro PLCs, and related demonstrated sales experience.
- Fluency with native language and command of English (written & spoken).
- Supporter of our customer centricity. Understand the importance of demonstrating concern for satisfying customers. Passionate about developing goals to improve our customer experience.
The Preferred - You Might Also Have:
- Focus on opportunities that support Rockwell Automation's strategy.
- Understand business models, organisation and go-to-market strategy, leverage
- Knowledge of the industry strategies, familiarity with outcome-based selling.
- Understand the business drivers and KPI's of the customer.
- Keep sales and customer relationship management data up to date in tools (i.e. SFA), optimising activities by using tools.
What We Offer:
Our benefits package includes …
- Comprehensive mindfulness programs with a premium membership to Calm.
- Comprehensive medical insurance, including medical care and financial support for sickness, maternity, and disability for you and your family.
- Mandatory retirement savings contribution to EPF offering financial security post-retirement, tax benefits, and options for emergency withdrawals.
- Volunteer Paid Time off available after 6 months of employment for eligible employees.
- Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.
- Employee Assistance Program
- Personalized wellbeing programs through our OnTrack program
- On-demand digital course library for professional development
... and other local benefits!
At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.
#LI-Hybrid
This is a hybrid, remote/in-office role.
Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.