Job Description:
About Us
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Global Business Services
Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.
Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.
In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.
Process Overview*
CREDIT AND DEBIT EXCEPTION is a backend claims process which deals with rejected transactions of VISA & Master card. Transaction status and outstanding GLs are identified by the associate and disputes will be processed accordingly.
Job Description*
Individual will be a contributing member of the Global Payments Team. He/ she will contribute productivity & accuracy of the team and ensure the transactions are processed and complete in time. He/ she would be responsible for processing claims pertaining to Credit and Debit Card incomplete transactions.
Responsibilities*
- Respond to customer requests in a timely manner by processing claims.
- Investigating and determine the best course of action for the claim.
- Should have basic understanding of the internal policies, procedures, Visa and Master Card guidelines.
- Ability to follow logical, analytical approach to researching and problem solving.
Requirements*
Education* Graduate in any stream, B. Com preferred.
Experience Range* 1-4 Years
Foundational skills* Swift and Payment processing
Desired skills Excellent interpersonal skills, Excellent Business communication skills
Work Timings* Morning Shift
Job Location* Chennai