Job Description:
The process involves maintenance activities performing validation of mortgage documents against system of records, resolves maintenance requests received from various departments by performing system of record updates to mortgage accounts per business guidelines.
Associate is required to check all critical/non critical elements of the work performed by upstream processes and ensure zero customer impact leading to regulations.
Responsibilities*
- Adherence to the SLA’s – productivity, turn-around-time, and accuracy
- Engage in improving processes through reengineering, system checks, process automation
- Need to adhere and meet all Risk, Control and Regulatory Metrics defined for the business
- Interact with client on transactional issues
- Act as a change agent and provide implementation assistance as and when the need arises
- Provide subject matter expertise on processes
Requirements*
- Education - Graduate in any stream
- Certifications If Any – None
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Mandatory skills -
- Excellent communication skills & Interpersonal skills
- Should be a team player
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Desired skills –
- Good oral / written Communication skills
- Excellent time management skills
- Highly motivated, able to work independently, self-starter; and problem/solving/analytical
- Reporting & MIS skills
- Willingness to learn and adapt to changes
- Understanding of Mortgage operations & basic banking knowledge
Work Timings*
- Shift Type (Rotational Shifts/Fixed): Rotational
- Process Timings: 7:00 AM to 06:30 AM IST (any 9 Hrs. shift as per business requirements)
- Weekends Off (Y/N): Yes