The Role
As a Team Leader in the Panel Operations team, you’ll play a key role in driving operational excellence while supporting and developing your team. This position focuses on four key areas:
• Client Service: Set the standard for client-focused delivery by leading through example.
• People Management: Coach and mentor a team of Panel Executives (Junior to Senior), identify high-potential talent, and help team members grow.
• Resourcing: Ensure the team is adequately resourced to manage the daily workload.
• Continuous Improvement: Proactively identify opportunities to improve processes and tools to enhance efficiency and effectiveness.
________________________________________
Key Responsibilities
• Team Leadership & Development:
Manage the day-to-day operations of your team, including task allocation, leave approval, and first-line support. Conduct regular 1:1s and team meetings, provide feedback, and support skill development through coaching and training initiatives.
• Operational Oversight:
Coordinate team capacity and ensure the successful and timely delivery of daily workload. Monitor resource levels and raise potential risks or constraints with leadership as needed.
• Cross-Functional Collaboration:
Work closely with internal teams to ensure seamless project execution. Clearly communicate team goals and departmental priorities to keep everyone aligned.
• Process & Performance Improvement:
Identify and implement opportunities to improve workflows, tools, and team efficiency. Promote administrative accuracy and adherence to operational best practices.
• Culture & Engagement:
Foster a positive, supportive, and accountable team culture. Model professionalism and a client-first mindset to elevate standards across the team.
________________________________________
What’s In It for You
• Step into a leadership role managing an international team.
• Build and refine your leadership skills in a dynamic, fast-paced environment.
• Learn accountability and ownership by directly contributing to team performance.
• Support global strategic initiatives and gain exposure to high-impact projects.
________________________________________
What You Bring
• Relevant Experience:
4–5 years of professional experience, ideally within panel operations, sampling, or data collection.
• Leadership & Coaching Skills:
Experience managing or mentoring others—formally or informally. Ability to motivate, develop, and support a team.
• Client-Centric Mindset:
A strong commitment to delivering exceptional service. Skilled in navigating priorities and balancing stakeholder needs.
• Technical Knowledge:
Deep understanding of sampling platforms and operational tools. Comfortable applying technical knowledge to solve problems and improve processes. Experience with HTML and SQL is preferred, but not required.
• Communication & Collaboration:
Excellent interpersonal and communication skills. Capable of working cross-functionally and building strong internal relationships.
• Results-Driven Mindset:
Adaptable, proactive, and resilient in a fast-paced environment. Highly organized and focused on achieving objectives and meeting deadlines.
Shift Timings – 9:30 PM – 6:30 AM Monday - Friday
Get to know us better...
YouGov is a global online research company, offering insight into what the world thinks.
Life at YouGov
Find out more about our diverse and inclusive environment and values here
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy