Customer Service: Answering customer calls, addressing inquiries, and resolving complaints. Communication: Providing clear and concise information, actively listening to customers, and maintaining a positive and empathetic attitude. Issue Resolution: Identifying and resolving customer issues, escalating complex problems, and ensuring customer satisfaction. Database Management: Updating customer information and maintaining accurate records. Sales and Upselling: Promoting products or services and potentially upselling to customers. Technical Support: Providing technical assistance and troubleshooting issues. Data Entry: In some cases, voice process roles may involve data entry related to customer interactions.
Job Type: Fresher
Pay: ₹8,086.00 - ₹42,514.66 per month
Benefits:
- Internet reimbursement
- Paid time off
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
- Weekend only
Work Location: In person