We are looking for an experienced and student-focused Student Support / Coordinator to manage and enhance the academic experience of our learners. This role involves direct interaction with students to provide administrative support, resolve queries, and coordinate academic logistics. The ideal candidate should have 2–4 years of professional experience in student services, academic coordination, or a similar role, with excellent communication and organizational skills.
Key Responsibilities:
- Act as the primary point of contact for all student queries via email, phone, chat, or in person.
- Provide prompt and accurate information regarding enrollments, course schedules, assessments, certifications, and academic policies.
- Coordinate student onboarding, orientation sessions, and training-related communication.
- Add students to relevant groups, channels, or communication platforms as per program requirements.
- Share and manage Zoom links for live sessions, as well as distribute session recordings regularly.
- Coordinate student projects, assignments, and certificate distribution, ensuring timelines are followed.
- Address and resolve non-technical/student life-related queries (attendance, deadlines, scheduling, access issues, etc.).
- Maintain up-to-date records of student data, attendance, progress, and feedback using CRM/LMS platforms.
- Collaborate with internal academic, faculty, and operations teams to ensure smooth delivery of programs.
- Monitor student satisfaction and proactively work to improve the student experience.
- Support and coordinate events, workshops, webinars, and student engagement activities.
- Track and follow up on student performance, course completion, and certification status.
- Ensure students are informed about key dates, deadlines, and administrative procedures.
- Handle escalations or issues professionally and escalate complex matters to the appropriate department.
Required Skills & Qualifications:
- Bachelor’s degree in any discipline (preferred: Education, Administration, Communication, or Psychology).
- 2 to 4 years of relevant experience in student services, academic coordination, customer support, or education administration.
- Excellent communication skills – both written and verbal.
- Strong interpersonal skills with a proactive, student-first approach.
- Experience working with tools such as Learning Management Systems (LMS), CRM software, Google Workspace, and MS Office.
- Strong attention to detail, organizational skills, and ability to multitask.
- Ability to manage student expectations and provide a supportive learning environment.
Preferred Qualifications:
- Prior experience in higher education, ed-tech platforms, training institutes, or similar environments.
- Familiarity with platforms such as Zoom, Google Meet, or equivalent.
- Willingness to work flexible hours, including evenings or weekends, if required to support student needs.
Job Type: Full-time
Pay: Up to ₹180,000.00 per year
Application Question(s):
- How many years of experience do you have in student support, academic coordination, or a similar role?
- Can you describe your previous experience handling student queries or coordinating academic programs?
- Have you worked in an educational institution, ed-tech company, or training organization before?
- Are you familiar with any Learning Management Systems (LMS) or CRM platforms? If yes, which ones?
- What tools or platforms have you used for:
Sending Zoom links or session recordings?
Managing student data or attendance?
Coordinating certificates or student projects?
Work Location: In person
Application Deadline: 22/08/2025
Expected Start Date: 25/08/2025