Key Skills & Competencies
- Soft Skills: Flexibility, strong time management, adaptability, excellent verbal and written communication, and a solid work ethic.
- Technical Proficiency: Skilled in Microsoft Office suite (Word, Excel, PowerPoint), Google Workspace (Docs, Sheets, Slides, Gmail).
- Resilience: Ability to work effectively under pressure and in target oriented environments.
Roles & Responsibilities:
- Provide proactive customer support across communication channels (email, chat, phone), ensuring friendly, prompt, and accurate responses.
- Manage student interactions and live classes, addressing student queries, supporting learning sessions, and resolving concerns in real time.
- Create and maintain student reports, maintain individual forms and sheets ,tracking of student progress, identifying gaps, and recommending enhancements.
- Share constructive feedback to academics and concerned department, coaching peers toward better performance and service delivery.
- Focus on customer retention and referrals, using service excellence to foster loyalty and encourage word of mouth growth.
- Meet or exceed service targets, maintaining conversion or resolution rates in line with business goals.
Required Experience -
- Experience in customer service, ideally in support, education, or live session environments. Familiarity with student or client handling is a plus
- Exceptional communication and interpersonal skills; active listening, clarity, empathy, and restraint under pressure
Job Types: Full-time, Permanent
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
Work Location: Remote