As a Storage Engineer for KLDiscovery you will be responsible for coordinating installations, configuring, and maintaining storage systems that support our development, test, and production systems. You will have the opportunity to work in a Hitachi Vantara/Dell/Cisco/Brocade storage environment, and Quantum tape library/Commvault backup technologies. This is a position in a fast-paced global storage and backup environment.
Responsibilities
- Work with in-house tools, backup software and hardware to perform operational archive, destruction, and restore tasks. Maintain archive throughput goals and meet customer SLAs on destruction and restore requests.
- Perform 1st and 2nd level backup and storage administration support. Triage the support requests and ensure the correct resources are allocated to resolve within the desired service levels.
- Perform problem resolution in an effective and timely manner in accordance with our SLA’s. Determine and resolve issues as required while working with internal IT teams and external support partners.
- Execute and maintain the operational procedures for all storage systems. Document results on the execution of the operational procedures. Recording the successful results of the procedures or initiating problem resolution practices when the results are not successful.
- Research, install, administer, and maintain distributed enterprise technology to ensure maximum availability of mission critical business systems, applications, and data. Meet/exceed established guidelines and business objectives regarding application and data availability. Informal guidelines dictate 99.9% application and data availability for the production infrastructure and user-base.
- Participate in multiple projects/tasks and follow LT (Legal Technology) - IT project/task procedures. Demonstrate time management and prioritization skills to accommodate dynamic business requirements while managing scheduled activities.
Qualifications
- Bachelor’s degree or associate degree in IT related field; or an equivalent combination of education and experience.
- At least 4 years’ experience in the IT field and a desire to move into the Storage area.
- This position requires understanding of:
- SAN connectivity solutions and best practices.
- Block level storage technologies including RAID technologies and best practices.
- NAS technologies and best practices.
- Backup and restore fundamentals.
- Windows Server, clustering, and virtualization.
- Tape libraries, Commvault backups, and Cisco and Brocade fiber channel switches.
- This position requires the ability to:
- Work for extended periods of time at a PC or communications equipment.
- Focus on small details of a task and provide precise work and error-free execution.
- Read and comprehend technical documents as well as write legible and clear technical documentation.
- Assess, understand and analyze issues, user impact and troubleshoot.
- Perform effectively and constructively cope with the stresses inherent to 24x7 business support situations and support a 24x7 production environment.
- Understand, apply and adhere to all stated security-related practices.
- Maintain a high level of awareness related to security.
Our Cultural Values
Entrepreneurs at heart, we are a customer first team sharing one goal and one vision. We seek team members who are:
- Humble - No one is above another; we all work together to meet our clients’ needs and we acknowledge our own weaknesses
- Hungry - We all are driven internally to be successful and to continually expand our contribution and impact
- Smart - We use emotional intelligence when working with one another and with clients
Our culture shapes our actions, our products, and the relationships we forge with our customers.
Who We Are
KLDiscovery provides technology-enabled services and software to help law firms, corporations, government agencies and consumers solve complex data challenges. The company, with offices in 26 locations across 17 countries, is a global leader in delivering best-in-class eDiscovery, information governance and data recovery solutions to support the litigation, regulatory compliance, internal investigation and data recovery and management needs of our clients.
Serving clients for over 30 years, KLDiscovery offers data collection and forensic investigation, early case assessment, electronic discovery and data processing, application software and data hosting for web-based document reviews, and managed document review services. In addition, through its global Ontrack Data Recovery business, KLDiscovery delivers world-class data recovery, email extraction and restoration, data destruction and tape management.
KLDiscovery has been recognized as one of the fastest growing companies in North America by both Inc. Magazine (Inc. 5000) and Deloitte (Deloitte’s Technology Fast 500). Additionally, KLDiscovery is an Orange-level Relativity Best in Service Partner, a Relativity Premium Hosting Partner and maintains ISO/IEC 27001 Certified data centers.
KLDiscovery is an Equal Opportunity Employer.