Job Description:
We are hiring dedicated Call Center Executives to handle customer support and service calls for domestic and international processes. This role requires candidates with good communication skills, patience, and basic computer knowledge.
Key Responsibilities:
- Handle inbound and outbound calls to assist customers.
- Resolve customer queries, complaints, and service requests.
- Provide product or service information clearly and accurately.
- Maintain and update customer records.
- Follow predefined scripts and communication protocols.
- Achieve daily/weekly call targets and quality standards.
- Escalate complex issues to senior teams.
Shift Timings:
- Male Candidates: Rotational Shifts (Day/Night shifts based on process)
- Female Candidates: Fixed Day Shift only
Eligibility Criteria:
- Age: 18 to 35 years
- Qualification: Minimum 12th Pass / Graduate preferred
- Language Skills: Basic proficiency in English, Hindi, or regional language
- Experience: Freshers and experienced candidates both welcome
- Computer Skills: Basic computer and typing skills
Required Skills:
- Good communication and listening skills
- Basic problem-solving ability
- Patience and empathy
- Ability to work in a fast-paced environment
Perks & Benefits:
- Attractive incentives and bonuses
- Paid training provided
- Transport facility (as per company policy)
- Health benefits (if applicable)
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,576.21 - ₹46,211.37 per month
Work Location: In person