Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
Team: The Core Platform team is a group of highly skilled, collaborative Product Managers with decades of industry experience. We solve the most important challenges our customers face globally, leveraging the cloud-based Now Platform. We embed deeply with our Engineering & Quality teams, and collaborate across the entire organization to deliver the most advanced technology solutions with the best outcomes for our customers.
You have the opportunity to drive change for customers through innovation on an enterprise, global AI platform. The core platform team is the foundation to our world-class platform at scale. A highly motivated, qualified PM can bring new and creative ideas to drive meaningful customer outcomes.
Business Unit: Core Platform is a group comprised of hundreds of Software Engineers, Quality Engineers, Product Managers, Designers, Strategic Operations, and Leadership that delivers best-in-class performance, resiliency, availability, scalability, and security for our customers of the Now Platform. We are customer obsessed, ensuring success for over 8,400 customers (and 85%+ of the Fortune 500), with a 98% renewal rate, on the Now Platform. We provide the Runtime & Development capabilities of the Now Platform, which digitizes workflows across functions and critical business systems by connecting them on a single platform so that companies can maximize the value of existing technology investments, cut costs, and make impactful improvements in core business processes.
What you get to do in this role:
As our customers continue to grow with us, so does their workload across the enterprise and their customer base.
- You will have experience scaling and enhancing existing platform systems, like a Java Runtime/JDK, Platform Caching, Event-based architecture, Resource Management, Elasticity & Scale of Infrastructure (Virtual & Dedicated).
- You can mix a variety of existing and new innovation to deliver products to the market that fit our fastest growing customers.
- You will be deeply embedded with Software & Quality Engineering to analyze & develop logs, performance & usage analytics to make data-driven decisions on how to best serve the growing needs of our customers, all while collaborating with other Product Managers across the Platform & Business Units.
- This role includes regular internal & external customer engagement opportunities as part of a high-impact, customer-centric environment with a highly collaborative team.
- This position reports to: Sr Manager of Product Management, Core Platform.
- Communicate product priorities and build consensus
- Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries
- Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction
- Communicate complex problems into easily understood requirements and provide solutions
- Develop multi-mode communications that convey a clear understanding of the needs of different audiences
- Lead the promoting of efforts across different groups of team members, along with the ability to influence inside and outside of your team.
Qualifications
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- Experience in leveraging or critically thinking about how to support the long-term scalability of an enterprise platform
- 8+ years of experience as a Product Manager
- 4+ years of experience delivering product solutions on a global SaaS/IPaaS platform
- Domain expertise in cloud scalability & elasticity, workload management, event management, resource management, etc.
- Deep curiosity about customer needs and a track record in building customer relationships and delivering customer-centric solutions
- Drive solution development through big-picture solution development
- Ability to inspire and align engineering teams to deliver exceptional experiences
- Ability to make trade-off decisions between possible and desirable, with a keen sense of what is technically feasible
FD21
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.