Job Summary
We are seeking a dedicated Customer Service Specialist with 1 to 2 years of experience to join our team in a hybrid work model. The ideal candidate will possess strong technical skills in customer service and preferably have experience in the payer domain. This role involves night shifts and does not require travel. The candidate will play a crucial role in enhancing customer satisfaction and contributing to the companys success.
Responsibilities
- Provide exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborate with team members to ensure seamless service delivery and customer satisfaction.
- Utilize technical skills to troubleshoot and resolve customer service-related challenges.
- Maintain accurate records of customer interactions and transactions.
- Analyze customer feedback to identify areas for improvement and implement solutions.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Monitor and report on service metrics to ensure high-quality service delivery.
- Assist in developing and implementing customer service policies and procedures.
- Stay updated with industry trends and best practices to enhance service quality.
- Work closely with the payer domain team to leverage domain-specific knowledge.
- Ensure compliance with company policies and regulatory requirements.
- Participate in training sessions to continuously improve skills and knowledge.
- Contribute to a positive team environment by supporting colleagues and sharing insights.
Qualifications
- Possess strong technical skills in customer service with a focus on delivering high-quality support.
- Demonstrate excellent communication and interpersonal skills to interact effectively with customers.
- Exhibit problem-solving abilities to address and resolve customer issues promptly.
- Have experience or knowledge in the payer domain which is considered an advantage.
- Show proficiency in using customer service software and tools for efficient service delivery.
- Display a customer-centric approach with a commitment to enhancing customer satisfaction.
- Be adaptable to work in a hybrid model and night shifts as required.
Certifications Required
Certified Customer Service Professional (CCSP)