Job Title: Spare Parts Incharge
Department: Service
Location: Kollam
Reporting To: Service Manager
Company: Royal Enfield Dealership
Job Summary:
We are seeking a highly organized and experienced Spare Parts Incharge to manage the entire spare parts operations at our Royal Enfield dealership. This role involves overseeing inventory, procurement, team coordination, and ensuring the timely availability of genuine spare parts to support service operations and customer needs.
Key Responsibilities:
- Inventory Management & Control:
- Maintain accurate stock records and conduct periodic physical audits.
- Optimize inventory levels by analyzing parts movement and forecast demand.
- Minimize dead stock and coordinate for stock returns or transfers.
- Team Supervision:
- Lead and monitor the performance of parts executives and store assistants.
- Provide guidance on parts identification, billing, and customer service.
- Ensure proper training and compliance with Royal Enfield processes.
- Procurement & Order Management:
- Raise purchase orders to Royal Enfield’s central system as per requirements.
- Ensure timely follow-ups with vendors and warehouses for part availability.
- Track order deliveries, inspect received goods, and handle discrepancies.
- Sales & Customer Support:
- Ensure timely and correct issuance of parts to service team and counter customers.
- Manage retail parts sales targets and support accessory sales.
- Handle escalated customer issues related to parts.
- Reporting & Documentation:
- Prepare MIS reports on parts consumption, fast/slow-moving items, and aging stock.
- Maintain records for warranty, returns, and replacements.
- Ensure proper documentation for all inward/outward movement.
- Coordination & Compliance:
- Coordinate with service advisors, workshop managers, and Royal Enfield auditors.
- Ensure adherence to brand guidelines, safety, and inventory best practices.
Qualifications & Skills Required:
- 3–6 years experience in automotive spare parts management (2-wheeler preferred).
- Graduate / Diploma in Automobile or Mechanical Engineering.
- Strong knowledge of Royal Enfield parts catalog and DMS software.
- Excellent leadership, inventory control, and analytical skills.
- Good communication, team handling, and problem-solving ability.
Key Competencies:
- Inventory Optimization
- Team Management
- Product Knowledge
- Accuracy & Timeliness
- Customer Satisfaction
Job Types: Full-time, Permanent
Pay: ₹13,000.00 - ₹18,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
- Fixed shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Work Location: In person