15 - 25 Years
1 Opening
Bangalore
Role description
Role Proficiency:
Provide technical consultative leadership for large enterprise-wide systems during the pre-sales and/or post-sales cycles
Outcomes:
- Design architecture for large engagements and act as design authority
- Design solutions involving multiple technology components after scoping out requirements for a client with large engagements
- Identify and institutionalize best practices across multiple accounts and manage multiple customers and architects
- Identify new business opportunities and along with Sales team get them converted to projects
- Independently execute Technical Assessments Due Diligence and Transitions
Measures of Outcomes:
- Business Development (# of proposals contributed to & # won # new leads generated)
- # of Trainings Webinars Blogs written / taken
- # white papers/document assets published / working prototype
- # of reusable frameworks/tools/artifacts created
- # of technical complex solutions delivered
- # of consulting assignments led/participated
- Technology certifications
- Customer feedback on overall technical quality (zero technology related escalations)
Outputs Expected:
Project Control and Review:
- Perform architecture design review
- Identify opportunities for optimization of cost / time / asset utilization in complex projects and advise relevant teams accordingly where possible
- Provide advice to teams facing complex technical issues within CIS
- Review outputs to ensure NFRs are met
Knowledge Management & Capability Development:
- Provide input to teams for training
etc.
- Identify the training needs and conduct internal sessions to meet the same
- Partner with UST Gamma to Create curriculum
assessments
training programs and courseware based on new service offerings / solutions
etc.
- Update collateral on to the knowledge management repository
- Gain and cultivate domain expertise to provide best and optimized solution to customer
Requirement gathering and Analysis:
- Understand the requirements from a larger system / transformation program context
- Validate the technology solution to ensure it integrates with existing client technologies by working with customers and other stakeholders
People Management:
- Provide support to various Project Managers in identification of training needs of the team
- Conduct training / certifications with the help of Gamma and mentoring with respect to technical skills on projects
- Perform career guidance and performance management for team members
Alliance Management:
- Identify alliance partners based on the understanding of service offerings and client requirements
- Identify areas for joint GTM with the partner
- Develop internal capabilities/complementary toolsets to support the GTM strategy
- Maintain t relationships with partners s
- Act as UST technical POC for the specific technology/solution area
Technology Consulting:
- Define problem statement for the customer
- Analyze application/ technology landscape
process
tools and arrive at the solution options best fit for the client
- Analyze Cost vs. Benefit of solution options
- Define the technology/ architecture roadmap for the client
- Articulate the cost vs. benefits of options to key stakeholders in customer base
Innovation and Thought Leadership:
- Participate in external forums (seminars
paper presentation etc.) to showcase UST capabilities and insights
- Interact and engage with customers/ partners around new innovative ideas
concepts and assets; as well as industry trends and implications
- Participate in Beta testing of products / joint lab setup with customer to explore application of new technologies / products
- Identify areas where components/accelerators or design patterns could be reused across different accounts
- Create documents
reports
white papers (international/national) on the research findings
Sales Support and Project Estimation:
- Develop collaterals for proposals
- Conduct workshops at the client site to assist the sales team in sales support
if required
- Compare various designs and propose appropriate technology solutions based on the understanding of the RFP and input from Architects
- Calculate and present estimates based on high level designs to management for supporting go/ no-go decisions
- Review estimations and resource plans
- Review risk and mitigation plans
- Anchor proposal development with cross-linkages across multiple competency units and arrive at a coherent solution
unique value propositions and clear differentiators
- Participate in client presentation and client visits
Solution Definition & Design:
- Ensure alignment of the high-level architecture with the existing client need and business logic; review design prepared by architects
- Ensure the involvement of right teams in solution design
- Ensure technical integrate ability and requirements compliance of the solution; especially in case of a multi group / multi vendor program
- Involve external partners / horizontals as appropriate
- Provide guidance to Solution Architect around usage of patterns/anti patterns in the solution
- Ensure UST architecture principles and QOA (Quality of Architecture) are maintained. Analyze trade-offs and provide recommendations
if any
on the solution architecture.
- Identify opportunities for efficiency improvements (e.g.
automation and risk reduction in the transformation process
- Understand the various work streams and the technologies necessary to deliver on large programs
- Resolve any issues based on industry expertise / partners leverage
- Provide best in class technology and solution options to customers with detailed examples and case studies. Guide customer on process and technology improvements to achieve agility and quick results.
Project Management Support:
- Proactive identification and management of technical risks
Stakeholder Management:
- Build credibility with the client as a technical go-to person
- Work to expand professional network in the client organization
New Service Design:
- Identify potential opportunities for new service offerings based on customer voice
partner inputs
industry connects and trends
- Support the development of business case for investments for approval from senior management
- Work with partners to co-develop a joint GTM (as applicable)
- Develop IP/tools and framework to address the opportunity technically
- Conduct beta testing / POC as applicable
- Develop collaterals
guides for GTM
Skill Examples:
- Solution Structuring: Ability to use working knowledge of service offerings and products tools. and accelerators to carve out solutions for program/ POC / RFP for a customer based on their needs
- Requirements Management: Ability to use working knowledge of requirements management to identify deviations drive the creation of common standards such as design documents traceability matrix bridge documents analysis methodologies and solution artifacts. Partner with the customer to define their requirements / elicit requirements from solution envisioning workshop
- Architecture Concepts and Principles: Ability to use working knowledge to create architecture catering to functional and non-functional requirements reengineer existing architecture solutions under the guidance of seniors. Provide training on best practices in architecture under guidance
- IP Management: Ability to use working knowledge to build them appropriately into the overall product plan/schedules under guidance; identifying existing assets new concepts as IP
- Use knowledge of Technology Trends to identify technologies and product relevant to UST in the short term (1- 2 years) within own area and multiple areas. Forecast trends on new solutions/products/ technologies required in UST. Create and review technology roadmap for the client
- Use knowledge of Solution Structuring to carve out complex solutions/POCs for a customer based on their needs; recommending technology specific accelerators / tools for the overall solution along with optimal features e.g. time savings cost benefits
Knowledge Examples:
- Solution Structuring: Demonstrates specialized knowledge of service offerings and products
- Requirements Management: Working knowledge of requirements (functional / nonfunctional) requirement analysis tools (such as functional flow diagrams activity diagrams blueprint storyboard) techniques (business analysis process mapping etc.) and requirements management tools (e.g.MS Excel and application lifecycle management tools
- Architecture Concepts and Principles: Working knowledge of standard architectural principles models and perspective (e.g. TOGAF Zachman etc.) integration architecture including input and output components existing integration methodologies and topologies source and external system non functional requirements data architecture deployment architecture and architecture governance
- IP Mgmt: Working knowledge of various IP management regulations and standards; their benefits constraints and applications
- Technology Trends: Demonstrates broad knowledge of technology trends related to multiple inter-related technologies
Additional Comments:Architect– Genesys Engage to Genesys Cloud Migration 1. Genesys Platform Expertise Routing strategies (IRD, Composer) Genesys Framework, SIP Server, T-Server Interaction Routing, Reporting (CCPulse, InfoMart) Workspace/Workspace Desktop Edition 2. Genesys Cloud CX: Architect Flows (Inbound, Outbound, Digital) Queue and skill management Roles and permissions Data Actions and integrations Workforce Engagement (WEM), Speech Analytics 3.Solution Architecture Designing end-to-end architecture for contact centers Mapping on-premises components to cloud-native services Creating migration blueprints and phased roll-out plans Ensuring high availability, data integrity, and scalability 4.Integration and API Skills RESTful APIs (Genesys Cloud APIs) Webhooks, Data Actions, and Lambda functions Integration with: CRM systems (Salesforce, Microsoft Dynamics) Identity providers (SAML, SSO, OAuth) Bots (Google Dialogflow, Amazon Lex, Nuance) External databases, IVRs, or ERPs 5. Cloud & Infrastructure Cloud Architecture (AWS, Azure basics) Networking: DNS, firewalls, SBCs, VPNs Experience with Genesys Cloud Voice, Edge architecture
Skills
Genesys,Cloud Computing,Migration
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.