Software Engineer (P2)

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

See yourself at Twilio

Join the team as our next Full Stack Software Engineer - Customer Data Platform

About the job

This position is needed to build out new experiences to help our customers unlock the power of Segment to deepen engagement with their customers.  From creating new onboarding experiences in the Segment app, to providing foundational experiences for personalizing communications through Twilio communications services, you’ll play a key part in helping to achieve Segment’s strategic vision.  

As a Software Engineer on this team, you’ll work closely with product and UX partners to define and implement iterative steps towards a longer term vision. You will need to understand and articulate the trade-offs between new functionality and stability. You will need to persuade all involved to make the right architectural choices for the long term technical and short and long term impact of the product.

Responsibilities

In this role, you’ll:

• Develop new features and APIs within Segment for integrating with Twilio products.
• Build, test, and maintain scalable web applications and APIs.
• Collaborate with product managers, designers, and backend engineers to create seamless user experiences.
• Ensure that UI components and APIs adhere to best practices for performance, accessibility, and maintainability.
• Participate in code reviews, testing, and debugging to maintain high software quality.
• Work with backend teams to design and integrate APIs that power customer experiences.
• Rapidly acquire new technical skills and knowledge in a fast-paced, high-delivery environment
• Manage your work through the use of Github, Jira, and our build/deploy systems
• Participate in an on-call rotation for our managed services

Qualifications 

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 2-4 years experience writing production-grade code in a modern programming language
• 2+ years of full-stack development experience, ideally in a microservices architecture using languages such as Go,Java or Python
• 2+ years of front-end development experience within either communication services or integrations domains
• 2+ years of experience with JavaScript, Node.js, TypeScript, React, and CSS
• 2+ years of experience with GraphQL or REST
• Good grasp of software engineering and how to build a system in scalable and extensive manner;
• Experience crafting APIs, like you understand that a good API contract is a critical part of a good UI
• You've worked on high-scale web applications and understand the architecture patterns that make them successful (e.g., well-designed APIs, efficient algorithms)
• Owned and operated services end-to-end, from requirements gathering and design, to debugging and testing, to release management and operational monitoring
• Bachelor’s degree in computer science or equivalent professional experience.
• Excellent collaborator. Ability to foster alignment cross-functionally and cross-organizationally
• Schedule: Ability to work non-standard, on-call rotation weekend and holiday hours, shared evenly with all engineers on the team. We believe that we are responsible for the code we write and how it runs in production

Desired:

• You have a strong understanding of UX patterns and are passionate about building intuitive UIs that customers will love
• You love partnering with design to create impactful customer experiences and not just implementing designs that are tossed over the fence
• A highly effective collaborator, you work well with your team and your partners in product and design towards common goals

Location

• This role will be remote, and based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra & Delhi)

Travel 

• We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.