Hiring Service Line Executive/Counsellor for Motherhood Hospital, Electronic City Bangalore.
Qualification - Any Graduate
Experience - Min 2 Years
*Experience in Hospital counsellor role.
*Job Description -
Customer Journey:
- Builds rapport with customers from the very first meeting; understands the customers stated and unstated requirements; subtly link MH offerings with those expectations.
- Converts the prospectives into lifelong customers.
- Provides relevant information – Facility tour | procedure | medical management | financials - transparently to build the relationship.
- Highlights the benefits, value adds, safety and service protocols that have been designed to provide superior care, stay, category of room etc when engaging in the financial negotiation.
- Based on the customer profile, up-sell and cross sell.
- If financial assistance required, coordinate with concerned authority.
- Deposit details & payment terms to be clarified to the patient.
- Follow up with customers who have not come back for booking.
- Follow up calls for: upcoming EDD; delivery package; bed booking.
- Organize Events end to end : Maternity Photo shoot; baby shower.
- Follow up to ensure attendance for complimentary classes.
- Keep the Management updated regarding all feedback , service gaps , customer perception of our products, packages, offers.
- Own any issues the customer may encounter & ensure prompt recovery by respective team.
- Actively work with coordinating departments to close the gaps to ensure the service experience constantly meets expectations.
- Track CRM leads.
- Accurately update patient conversions sources - referral channels, Marketing Initiatives
- Capture Data of all prospectives and HIS updation ; forward reports based on defined parameters to enable decision making and focus.
- Be alert and identify source markets and corporate references.
- To be constantly updated on competition activity - rates, products , discounts.
- If patient has rates of other hospitals, seek information.
- Participate in all activities scheduled by Corporate – meetings, performance reviews, trainings, assessments.
- Offer suggestions periodically for improved productivity, based on customer expectations, market offering, and opportunities as yet not explored
Job Types: Full-time, Permanent
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person