The Service Advisor will be responsible for delivering exceptional service to customers at Royal Enfield service centers. This role involves interacting with customers, understanding their service needs, and ensuring a smooth and satisfying service experience from start to finish. The Service Consultant will also be the bridge between customers and the technical team, ensuring quality services and effective communication.
Key Responsibilities:
- Customer Interaction: Greet and engage customers, understand their service requirements, and provide solutions that meet their needs.
- Service Advisory: Advise customers on the necessary repairs, scheduled maintenance, and upgrades based on service history and current issues.
- Estimation & Billing: Provide accurate service cost estimates to customers, prepare job cards, and ensure proper billing for the services rendered.
- Service Coordination: Collaborate with the workshop and technical team to ensure timely and efficient execution of service work.
- Customer Education: Explain the technical aspects of services and maintenance in an understandable manner, helping customers make informed decisions.
- Follow-ups: Ensure customer satisfaction by following up on service appointments, resolving any concerns, and gathering feedback to improve the customer experience.
- Problem Resolution: Handle customer complaints or issues effectively and professionally, working to resolve them promptly.
- Record Maintenance: Maintain accurate records of customer details, service history, and all transactions using the company’s CRM system.
- Promotions & Upselling: Promote service packages, accessories, and other related products to customers, contributing to revenue generation.
Job Types: Full-time, Permanent
Pay: ₹120,000.00 - ₹180,000.00 per year
Work Location: In person