Overview
About the company
Consilio stands as the global leader in eDiscovery, document review, flexible legal talent, and legal advisory & transformation consulting services. With its Consilio Complete suite of capabilities, the company empowers multinational law firms and corporations using innovative software, cost-effective managed services, and deep legal and regulatory industry expertise.
As a Technical Writer, you will also play a key role in developing instructional documentation and managing projects across Consilio systems. You will be collaborating with cross-functional teams to understand their needs in developing and maintaining documentation that meets established Consilio quality metrics. In addition you will maintain a library of documentation and cataloging ti for internal and/or external use.
Responsibilities
WHAT YOU WILL BE DOING:
- Develop instructional documentation for multiple projects while managing project plans and schedule. Assist in planning, scheduling, and tracking documentation work to meet dates and client deliverables.
- Work with SMEs to create instructions for various software processes.
- Manage documentation projects effectively to meet deadlines and quality standards.
- Write, format, edit, review, and proof procedural and technical information for technical and nontechnical users
- Work with Consilio subject matter experts (SMEs) and other internal groups to develop and maintain documentation that meets established Consilio quality metrics.
- Gather and analyze technical and product information from various sources (such as product demonstrations, project tracking systems, interviews, emails, or phone calls) to document new or changing processes.
- Proactively escalate project issues, roadblocks, and scope changes as they occur.
- Practice established documentation development and maintenance practices as set forth in the Consilio Corporate Communications Style Guide.
- Provide editing support for various types of documents, as requested.
- Maintain a library of documentation, cataloging it for internal and/or external use.
- Research changes to documentation and update existing documents, as required.
- Solicit feedback for measuring documentation effectiveness.
- Perform peer reviews to ensure Consilio documentation is accurate, relevant, concise, easy to use, and conforms to the style guide, writing standards, and Consilio quality metrics.
Qualifications
Requirements
- 5+ years of experience in technical writing and editing/communications
- Writing and editing:
- Document information to effectively communicate it to customers, technical staff, managers, executives, sales, and marketing teams.
- Restructure information for a better approach to problems or tasks.
- Break down complex information into accessible concepts appropriate to the audience.
- Represent information in visual/graphical forms that augment textual descriptions.
- Fluency in common Microsoft Office software (mainly Word).
- Ability to pay attention to details.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Ability to multi-task and be a self-starter.
- English language: Thorough knowledge of the English language including grammar, spelling, and usage
- Interviewing and questioning: Talk with individuals and groups about their needs and ask probing questions to gather pertinent content.
- Interpersonal: Negotiate technical and end-user documentation priorities and resolve conflicts among project stakeholders.
Nice-To-Have
- A bachelor’s degree in English, journalism, or a related field.
- Experience documenting instructions for software/development/related processes.
- Project management skills, such as organizing multiple documentation projects to keep them on schedule, reaching out to SMEs, diligent tracking of project goals/scope changes/progress.
- Experience using graphics/illustration software
Why Join Us:
- Be part of a collaborative and innovative work environment.
- Opportunity for professional growth and development.
- Competitive salary and benefits package.
- Contribute to shaping the future of our software development processes.
Consilio’s True North Values
Excellence - We strive to make every client our advocate
Passion - We DO because we CARE.
Collaboration - We win together through teamwork and communication.
Agility - We flex, adapt and embrace change.
People - We value, respect and invest in our teammates.
Vision - We create clarity of purpose and a clear path forward.