Be Part of Building the Future
Dremio is the unified lakehouse platform for self-service analytics and AI, serving hundreds of global enterprises, including Maersk, Amazon, Regeneron, NetApp, and S&P Global. Customers rely on Dremio for cloud, hybrid, and on-prem lakehouses to power their data mesh, data warehouse migration, data virtualization, and unified data access use cases. Based on open source technologies, including Apache Iceberg and Apache Arrow, Dremio provides an open lakehouse architecture enabling the fastest time to insight and platform flexibility at a fraction of the cost. Learn more at www.dremio.com.
About the role
As a Senior Technical Support Engineer, you are a customer-focused team player who is passionate about enabling customer success. You will provide world-class technical support for all the customer accounts, collaborating closely with other support team members and cross-functional stakeholders. Leveraging your deep technical expertise in Dremio and the broader data and analytics ecosystem, along with strong communication and troubleshooting skills, you will help customers resolve complex issues, optimize performance, and ensure long-term success with Dremio.
If you, like us, say “bring it on” to exciting challenges that really do change the world, we have endless opportunities where you can make your mark.
What you'll be doing
- Deliver high-quality technical support for complex customer issues across the Dremio platform.
- Provide detailed technical guidance to help customers make informed decisions for system optimization and long-term reliability.
- Handle and lead critical escalations, ensuring timely and effective resolution of strategic and high-impact issues.
- Reproduce, triage, troubleshoot, and resolve highly technical problems by analyzing logs, configurations, and deployments.
- Create and deliver RCA (Root Cause Analysis) reports for priority incidents, along with actionable mitigation plans.
- Document customer environments and key configurations to tailor proactive support aligned with each customer’s unique requirements.
- Share best practices, performance tuning tips, and architectural recommendations to improve reliability and uptime.
- Contribute to internal knowledge base articles, scripts, and diagnostic tools to improve support efficiency.
- Collaborate with Product and Engineering teams to advocate for customer needs, influence roadmap priorities, and resolve product-level bugs.
What we're looking for
- 8+ years of experience in a technical support or similar customer-facing engineering role.
- Experience with database administration (RDBMS/MPP).
- Experience working with distributed systems, cloud platforms (AWS, Azure, GCP), and containerized environments (Docker, Kubernetes).
- Linux command-line tools, and scripting (Shell/Python).
- Familiarity with authentication/security frameworks such as LDAP, Kerberos, SSL/TLS, SSO/OAuth.
- Excellent communication, collaboration, and time management skills.
- Strong problem-solving mindset and ability to work effectively under pressure.
- BS or MS in Computer Science, Engineering, or a related technical field (or equivalent experience).
Nice to have:
- Prior experience of NOC and Datacenter
- Shell Scripting
- Python scripting
- Non-relational database fundamentals (e.g. MongoDB, etc)
- REST API programming
- Knowledge of ODBC and JDBC troubleshooting
- Object store (S3), Azure Storage, GCS
What we value
At Dremio, we hold ourselves to high standards when it comes to People, Thinking, and Action. Our Gnarlies (that's what we call our employees) communicate with clarity, drive accountability, and are respectful towards each other. We confront brutal facts and focus on results while operating with a sense of urgency and building a "flywheel". People who like to jump in and drive momentum will thrive in our #GnarlyLife.
Dremio is an equal opportunity employer supporting workforce diversity. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability status, or any other unlawful factor.
Dremio is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.
Dremio has policies in place to protect the personal information that employees and applicants disclose to us. Please click here to review the privacy notice.
Important Security Notice for Candidates
At Dremio, we uphold trust and transparency as paramount values in all our interactions with customers, partners, employees, and the general public. We have been targeted by individuals creating fake domains similar to ours to scam prospects and candidates. Please note that all official communications from us will be from an @dremio.com domain. If you suspect you've been targeted by a scam, it's imperative to report the incident to your local law enforcement agencies. For more information about this type of scam, please refer to Dremio's official statement here.
Dremio is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company.