Company Description
LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.
Join us to transform the way the world works.
Job Description
Location: Bangalore
At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.
The HR Operations team is the global delivery engine of LinkedIn’s Global Talent Organization (GTO), providing high-quality HR services across the employee lifecycle, with a focus on operational excellence, scalability, and empathy.
You will join our International HR Ops team to manage region-specific complexities while partnering closely with our centralized Tier 1 services, Centers of Excellence, and other business functions.
As part of the International Services team, you will oversee the delivery of pre-onboarding services, manage escalations, and work across teams to resolve complex or sensitive cases. You won’t be processing every transaction as Tier 1 will handle that, but you will go deep on exceptions, compliance oversight, projects, and continuous improvement. You will be the go-to expert for ensuring every hire arrives on Day 1 fully ready, no matter where in the world they are. who thrives on managing escalations, ensuring compliance, and safeguarding an exceptional new-hire experience to oversee complex pre-onboarding processes across EMEA, LATAM, and APAC. You will be required to navigate multi-country regulations, cultural nuances, and cross-functional dependencies with ease.
Key Responsibilities:
1. Pre-Onboarding Program Oversight & Escalation Management
- Oversee the delivery of pre-onboarding activities across EMEA, LATAM, and APAC, ensuring Tier 1 teams execute processes accurately, on time, and in compliance with local regulations.
- Act as the Tier 2 escalation point for complex or sensitive cases, including compliance risks, senior or critical hires, and urgent candidate concerns.
- Provide operational oversight for background checks, document collection, immigration requirements, and compliance checks, ensuring consistent standards and risk mitigation across regions.
- Partner with Tier 1, Talent Acquisition, HRBPs, Immigration, Payroll, IT, and Facilities to proactively identify and resolve bottlenecks and candidate experience risks.
- Maintain high-touch engagement for VIP hires to ensure readiness and an exceptional pre-Day 1 experience.
2. Cross-Functional Collaboration
- Build strong relationships with Tier 1 delivery teams and other stakeholders to ensure smooth handoffs and clear ownership for escalations.
- Work closely with regional HR Ops colleagues to align processes with local compliance requirements and cultural nuances.
- Collaborate with HR technology teams to address system issues, implement enhancements, and enable better candidate tracking and communication.
3. Service Excellence & Continuous Improvement
- Monitor pre-onboarding SLAs, resolution rates, and candidate satisfaction for escalated and complex cases.
- Identify opportunities to improve Tier 1 handoffs, SOPs, and knowledge articles to reduce recurring escalations.
- Use data and trends to recommend process improvements and automation opportunities.
- Support readiness for new country launches, acquisitions, or policy changes impacting pre-onboarding.
4. Compliance & Risk Management
- Ensure adherence to local employment laws, immigration regulations, and data privacy requirements across all countries in scope.
- Partner with Compliance and Legal to manage audits, escalations, and exception approvals.
- Maintain audit-ready documentation for high-risk or exceptional cases
Qualifications
Basic Qualifications:
- 5+ years in HR operations or a related HR service delivery role, with significant experience in onboarding or pre-onboarding.
- Proven experience in managing HR processes across multiple countries (EMEA, LATAM, and/or APAC).
- Good understanding of employment compliance requirements, immigration processes, and background verification practices.
- Experience in a shared services or centralized HR operations model with clear Tier 1/Tier 2 responsibilities.
- Working knowledge of HRIS (Workday), ServiceNow (HRSD), and Microsoft Office Suite.
- Organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
- Good written and verbal communication skills, with the ability to explain complex information clearly to diverse audiences.
Preferred Qualifications:
- Experience leading cross-functional projects to improve onboarding/pre-onboarding processes.
- Data-driven mindset with experience using HR metrics and dashboards to drive decisions.
- Experience working in a global, matrixed organization.
- Ability to work effectively across multiple time zones and cultures.
- Comfortable in an agile, continuously evolving environment.
Suggested Skills:
- Stakeholder Management
- Collaboration
- Process excellence
- Workday
- ServiceNow
Additional Information
India Disability Policy
LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf
Global Data Privacy Notice for Job Candidates
Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.